Level 2 IT Support Technician
Groupe Interway
full-time
Posted on:
Location Type: Office
Location: Sélestat • France
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Salary
💰 €2,200 - €2,500 per month
About the role
- Provide support and assistance to the group's office users
- Support and manage VIP users
- Remote diagnosis of hardware and/or software issues
- Identify the appropriate contacts/stakeholders needed to resolve issues
- Create and update procedures
- Independently manage the incident backlog
- Manage and track hardware inventory
Requirements
- Degree in IT (equivalent to Bac+2/Bac+3)
- Profile and key qualities: rigorous, organized, autonomous, with an excellent service orientation
- Project management skills are a plus
- Knowledge of Windows
- Networking knowledge
- Knowledge of Office 365
- Experience in retail is a plus
- Minimum 3 years' experience
Benefits
- Meal vouchers
- 75% employer contribution to health insurance
- 50% public transport costs covered
- Quarterly bonuses
- Gift vouchers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware supportsoftware supportremote diagnosisincident managementhardware inventory managementWindowsnetworkingOffice 365project management
Soft Skills
service orientationrigorousorganizedautonomous
Certifications
degree in IT