Participate in the design and implementation of technical solutions tailored to clients within your scope
Act as a liaison between operational teams and the Services Manager
Provide functional and methodological support to teams delivering services
Monitor project progress and alert in case of deviations or identified risks
Implement, for your scope, the organization and Quality Assurance Plan defined with the client and the Services Manager
Ensure daily monitoring of services and ensure contractual commitments are met (quality, deadlines, processes)
Coordinate interventions of different internal teams to ensure smooth and coherent service delivery
Help identify and resolve blockers, and escalate operational issues to the Services Manager when necessary
Contribute to continuous improvement processes
Provide reporting for the scope defined by the Services Manager
Assist in preparing steering committees and technical committees
Propose corrective actions to improve team performance (adjust workload, etc.)
Operationally supervise on-site support services (manage incoming flows and ticket handling)
Participate in recruitment
Provide backup for the manager in their absence
Ensure compliance with client-required rules and best practices

Requirements

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality Assuranceproject monitoringservice deliverycontinuous improvementticket handlingrecruitment

Soft Skills

communicationproblem-solvingteam coordinationcuriosityoperational supervision