IT Support Technician, Level 2
Groupe Interway
full-time
Posted on:
Location Type: Office
Location: Sélestat • France
Visit company websiteExplore more
Salary
💰 €2,000 - €2,200 per month
About the role
- Provide desktop support and assistance to the group's office users
- Manage VIP users
- Perform remote diagnostics of hardware and/or software malfunctions
- Identify the appropriate contacts needed to resolve issues
- Create and update procedures
- Independently manage the incident backlog
- Manage and track hardware inventory
Requirements
- Degree or diploma in IT (equivalent to 2–3 years of higher education)
- Detail-oriented, organized, autonomous, with a strong customer service mindset
- Project management skills are a plus
- Knowledge of Windows
- Networking knowledge
- Knowledge of Office 365
- Knowledge of retail environments is a plus
- Minimum 3 years' experience
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
desktop supportremote diagnosticshardware troubleshootingsoftware troubleshootingincident managementhardware inventory managementWindowsnetworkingOffice 365
Soft Skills
detail-orientedorganizedautonomouscustomer service mindsetproject management
Certifications
degree in ITdiploma in IT