Groupe Interway

Experienced Helpdesk Technician

Groupe Interway

full-time

Posted on:

Location Type: Office

Location: France

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Tech Stack

TCP/IP

About the role

  • Troubleshooting
  • Diagnose IT malfunctions (hardware or software) remotely using defined procedures and internal tools (DMS)
  • Identify resources required to resolve incidents
  • Perform remote troubleshooting across IT and office equipment fleets (hardware, software, networks, etc.)
  • Guide users or take remote control to resolve technical issues
  • Adhere to the quality, security and time requirements defined by Interway and its clients
  • Document each intervention: create, track, escalate and close tickets according to established procedures
  • Operational Maintenance (MCO)
  • Configure workstations according to user needs and perform functional tests
  • Perform software updates as part of hardware upgrades or at the client’s request
  • Provide basic user training to promote autonomy
  • Provide educational support during users’ onboarding of tools

Requirements

  • Degree or experience in IT (associate degree such as BTS/DUT in IT or equivalent)
  • Excellent communication skills, comfortable with a variety of interlocutors
  • Responsive, methodical and rigorous when handling technical incidents
  • Familiar with desktop environments, networks and IT hardware
  • Motivated by problem solving and customer service
  • Proficient with remote support tools and Windows environments (servers and workstations)
  • Knowledge of networking (TCP/IP, VPN, etc.)
  • Basic understanding of IT security and ITIL best practices (an asset)
Benefits
  • Gift vouchers
  • 50% public transport reimbursement
  • Health insurance
  • Profit-sharing
  • Meal vouchers
  • Quarterly bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdiagnosing IT malfunctionsremote troubleshootingoperational maintenanceconfiguring workstationssoftware updatesnetworkingIT securityITIL best practices
Soft Skills
excellent communication skillsresponsivemethodicalrigorousproblem solvingcustomer serviceuser trainingeducational support
Certifications
associate degree in ITBTSDUT