Helpdesk Support Technician
Groupe Interway
full-time
Posted on:
Location Type: Office
Location: France
Visit company websiteExplore more
About the role
- Troubleshoot and resolve Level 1 incidents and requests
- First-level administration of Active Directory (AD) and Exchange accounts
- Provide phone support with remote access/control
- Manage IT hardware inventory at the client site
- Monitor tickets using the ticketing system and follow up on unresolved incidents
- Prepare and deploy workstations
Requirements
- Two-year technical degree (Bac +2) in IT or equivalent
- Proven initial experience in on-site support or helpdesk
- Strong Level 1 incident management skills
- Knowledge of Active Directory and Exchange administration
- Comfortable with remote access/remote control tools
- Excellent customer service skills
- Attention to detail, autonomy and strong organizational skills
- At least 2 years' relevant experience in a similar role
Benefits
- Health insurance
- Quarterly bonuses
- Meal vouchers
- Profit-sharing scheme
- 50% public transport reimbursement
- Works council benefits
- Gift and holiday vouchers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Level 1 incident managementActive Directory administrationExchange administrationremote access toolsremote control toolsIT hardware inventory management
Soft skills
customer serviceattention to detailautonomyorganizational skills
Certifications
two-year technical degree in IT