Groupe Fert Recyclage

Customer Relations and Service Manager, M/F

Groupe Fert Recyclage

full-time

Posted on:

Location Type: Office

Location: France

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Lead and develop the Group's customer relations strategy
  • Lead, manage and upskill the telesales and after-sales customer service team
  • Define and structure a multichannel customer relationship strategy tailored to diverse audiences
  • Deploy a service culture centered on customer satisfaction
  • Drive sustainable customer loyalty
  • Implement the tools, processes and materials necessary to develop customer relationships
  • Participate in the recruitment, onboarding and training of team members
  • Organize and coordinate customer service activities
  • Identify levers to improve internal processes
  • Develop and monitor quantitative and qualitative performance indicators (KPIs)

Requirements

  • Bachelor's to Master's degree (Bac +3 to Bac +5) in customer relations, business, management or equivalent
  • Minimum 5 years' proven experience in a similar role, managing customer service or a contact centre
  • Comfortable with IT tools (CRM, business software) and adaptable to a digital environment
  • Ability to structure and maintain a durable, multichannel and personalized customer relationship
  • Strong team management experience, with a leadership style that is both demanding and supportive
  • Strong organizational skills, rigor, autonomy and a service-oriented mindset
  • Excellent interpersonal skills, active listening and a cooperative spirit
  • Knowledge of the automotive industry or spare parts is a plus
Benefits
  • A strategic role at the heart of the customer experience
  • A key position in a company committed to the circular economy
  • The opportunity to structure a growing service and make your mark
  • A motivated team, concrete projects and real autonomy
  • All of this within a dynamic working environment… in the heart of the Drôme Provençale
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relations strategymultichannel customer relationshipperformance indicatorsKPI developmentcustomer service managementtelesales managementprocess improvementrecruitmentonboardingtraining
Soft Skills
leadershiporganizational skillsautonomyservice-oriented mindsetinterpersonal skillsactive listeningcooperative spiritteam managementrigoradaptability
Certifications
Bachelor's degreeMaster's degree