Groupe Fert Recyclage

Manager

• Lead and develop the Group's customer relations strategy
• Lead, manage and upskill the telesales and after-sales customer service team
• Define and structure a multichannel customer relationship strategy tailored to diverse audiences
• Deploy a service culture centered on customer satisfaction
• Drive sustainable customer loyalty
• Implement the tools, processes and materials necessary to develop customer relationships
• Participate in the recruitment, onboarding and training of team members
• Organize and coordinate customer service activities
• Identify levers to improve internal processes
• Develop and monitor quantitative and qualitative performance indicators (KPIs)

Customer Relations and Service Manager, M/F