Customer Service Coordinator
Group 1001
full-time
Posted on:
Location Type: Hybrid
Location: Zionsville • United States
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About the role
- The Customer Service Coordinator is responsible for answering inbound telephone inquiries and responding in a professional manner to customers and agents regarding annuities and investments.
- This role provides a high level of customer service that meets our service level agreements while educating the customer accurately on our products, procedures and regulations.
- Efficiently maneuvering through various computer systems and on-line resources in retrieving information while responding to customer inquiries.
- Partners with our external business partners, when required, to resolve customer inquiries.
- Effectively ensure that detailed electronic records are maintained by accurately documenting all actions taken.
- Meeting measurable department standards as they relate to call quality and efficiency measures as well as meeting teamwork, ownership, and professional development goals.
- Take ownership of customer issues by following requests through to completion and notifying appropriate personnel if problems exists.
- Display a positive attitude while adapting and being receptive to change.
- Excel in a culture that involves ongoing coaching and feedback from a variety of sources, to ensure the customer’s needs are satisfied.
- Ability to work well in a team environment, strong sense of professionalism and reliability.
Requirements
- Requires excellent written and verbal communication skills
- Strong commitment to customer service and quality required
- 3 or more years of customer service experience preferred
- Customer service experience in Financial Services and/or insurance preferred
- Candidate must be detail oriented with strong organization and prioritization skills
- Proven decision-making skills and ability to multi-task required
- Effective analytical, problem-solving, and mathematical skills
- BA/BS degree preferred, or equivalent experience required.
Benefits
- Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package.
- Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.
- Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
- All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
- Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencecall qualityefficiency measuresdocumentationanalytical skillsproblem-solving skillsmathematical skillsorganization skillsprioritization skillsdecision-making skills
Soft Skills
written communicationverbal communicationcommitment to customer serviceteamworkprofessionalismreliabilityadaptabilitypositive attitudeownershipcoaching and feedback
Certifications
BA/BS degree