Application Support Analyst
Ground Control
full-time
Posted on:
Location Type: Hybrid
Location: Billericay • United Kingdom
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About the role
- Support critical systems
- Solve complex problems
- Drive application performance
- Provide 2nd line support for internally developed (bespoke) business applications
- Act as a subject matter expert (SME) for assigned systems
- Investigate, diagnose, and resolve application issues, including data-related incidents
- Take ownership of incidents and problems through to resolution, working with developers, infrastructure teams, and vendors
- Ensure applications meet agreed availability, performance, and support SLAs
- Proactively identify recurring issues and contribute to root cause analysis and permanent fixes
- Write and maintain SQL scripts for data investigation, validation, fixing data issues, and supporting ad-hoc and operational reporting
- Analyse complex datasets to support incident resolution and business queries
- Work with developers to validate database changes and releases
- Support user acceptance testing (UAT), release validation, and post-deployment checks
- Support ITSM processes including incident, problem, change, and release management
Requirements
- Proven experience in an Application Analyst, Application Support, or Systems Analyst role
- Strong SQL scripting skills
- Experience supporting bespoke or internally developed applications
- Strong analytical and problem-solving skills, particularly around data issues
- Experience working within an ITSM or service-led environment
- Ability to communicate effectively with both technical and non-technical stakeholders
- Desirable: Experience working with developers on application releases and fixes
- Understanding of application architecture, integrations, and data flows
- Experience with reporting tools such as Power BI, SSRS, or similar
- Exposure to automation, scripting, or low-code platforms
- Experience supporting business-critical or operational systems
Benefits
- Competitive package including wellbeing support
- Pension scheme
- 23 days holiday, increasing with length of service + bank holidays
- Medigold employee support
- Free Flu Jabs
- Online private GP Service
- Free or subsidised national gym memberships
- Employee Recognition Scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQL scriptingdata analysisapplication supportincident managementproblem managementchange managementrelease managementuser acceptance testingdata validationroot cause analysis
Soft Skills
analytical skillsproblem-solving skillscommunication skillsstakeholder managementownershipcollaboration