Groombuggy

Operations Manager

Groombuggy

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina • United States

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Salary

💰 $80,000 - $85,000 per year

About the role

  • Oversee operations and drive performance across our Charlotte and Charleston hubs by leading, supporting, and growing a high performing team of up to ~30 pet stylists.
  • Drive safety, efficiency, and effectiveness in all aspects of grooming operations, including mobile services, hub operations, and inventory management.
  • Directly manage and develop a Grooming Operations Coordinator (GOC), who supports the GOM on day-to-day operational execution, scheduling and routing, and groomer development, while building the skills and capabilities required to grow into a Grooming Operations Manager role.
  • Accountable for team performance, including but not limited to attendance, productivity, rebooking, quality and customer experience.
  • Own the territory P&L, balancing revenue growth, labor efficiency, and operating costs to drive sustainable, profitable performance.
  • Act as the primary point of contact for day-to-day service, scheduling, and operational escalations to ensure the customer experience is always world-class.
  • Oversee fleet readiness for the territory in partnership with Fleet Managers, ensuring grooming vans are maintained, serviced, and available to support daily schedules and business needs.
  • Own customer experience for the territory and work directly with pet parents to ensure the quality of service is as expected.
  • Prioritize ongoing training, development, and engagement for Pet Stylists and operational support staff.
  • Embody the Barkbus core values and ensure Pet Stylist and GOC accountability to those standards.
  • Develop and maintain strong, productive relationships with internal cross-functional partners including Customer Operations, Fleet Operations, Learning and Development, People Operations, and Leadership.
  • Lead operational execution at scale, balancing hands-on leadership with strategic oversight as the territory grows.
  • Other engaging ad-hoc duties and projects may be assigned.

Requirements

  • Minimum 5 years of experience leading teams with at least 2 years leading teams of 15+ employees.
  • Experience working in a dynamic and fast-paced startup environment.
  • Experience with performance management of employees.
  • Business acumen, knowledge of managing P&L, and business growth.
  • Ability to quickly learn and become proficient with company tech systems.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to adapt to the needs of a changing and growing organization.
  • Pet or mobile service-related experience is a plus.
Benefits
  • Annual bonus target of 10% base salary.
  • Stock options upon required tenure.
  • Comprehensive medical, dental, and vision insurance.
  • Retirement Savings Plan to support your future.
  • Pet Insurance to keep your furry friends healthy.
  • Monthly cell phone stipend to stay connected.
  • ClassPass membership to support your fitness and wellness goals.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance managementP&L managementinventory managementschedulingroutingteam leadershipoperational executioncustomer experience managementanalytical skillsproblem-solving
Soft Skills
time managementadaptabilityrelationship buildingengagementcommunicationstrategic oversightleadershipteam developmentaccountabilitycustomer service