Grip

Events

• Full ownership throughout a project’s end-to-end life cycle, for events of any size
• Use knowledge and experience to advise on the best configuration of the platform to fit the client’s needs
• Pay attention to ‘scope creep’, ensure that projects stick to their SOW. Where required, flag additions to the SOW if critical to success
• Manage requests and internal tickets to ensure milestones are met
• Consult with customers & other departments on status, proposal or technical issues such as feature design, troubleshooting or maintenance
• Responsible for event data extraction, transformation and loading (ETL)
• Test functionality, review and recommend changes to clients and product where appropriate
• Maintain a full understanding of the Grip product to ensure top quality assistance for our clients
• Own communication and execution of solution handover to Grip support teams
• Supporting and assisting other Delivery Managers on their assigned tasks and/or projects
• Develop strategy and structure based on previous project learnings, to help streamline project delivery processes and operations as the business grows
• Escalate project risks to the Senior and Project leads and the relevant departments
• Accurately track time by project to prevent hour overspend

Event Technology Delivery Manager

Customer Success Manager

• Get people talking to ensure engagement on the Grip platform
• Execute outbound engagement campaigns to drive login rates and app downloads
• Facilitate bookings of meetings through concierge matchmaking support
• Onboard users to convert them from 'registered' to 'active' quickly
• Conduct engaging video demonstrations of the Grip platform and mobile app

Event Technology Delivery Manager

Customer Engagement, Concierge Specialist