Grifols

Manager

• Evaluates processes, develops action plans, and coordinates the strategic implementation of quality system processes
• Maintains oversight of the center’s quality management system
• Directs and monitors processes and ensures center compliance with all applicable state, federal, and company-designated regulations
• Maintains oversight of center training program by ensuring compliance to program requirements
• Collaborates with Center Manager to ensure the donor center operates in a manner which assures product quality
• Responsible for the personnel functions of the Quality Systems Associate
• Responsible for oversight of all aspects of internal and external audits
• Continuously assesses, promotes, and improves the effectiveness of quality and training systems in the donor center
• Documents, investigates, and performs root-cause analysis for deviations and customer complaints
• Investigates identified trends and performs follow-up on corrective and preventative actions
• Oversees product and biohazard waste shipments
• Performs a review of the documentation of unsuitable test results
• Performs a review of donor adverse event reports
• Ensures that job and center annual training is completed
• Performs employee training observations to ensure staff competency
• Ensures that all supplies and materials ordered meet quality requirements
• Determines donor suitability activities and manages donor deferrals as appropriate
• Prepares quality analysis reports to track issues and set goals
• Ensures that Clinical Laboratory Improvement Amendments (CLIA) proficiency test surveys, complaint investigations, and training have been properly documented
• Holds monthly Quality Meeting to communicate status updates and manage action outcomes

Quality Systems Manager

Executive Assistant

• Organizar viajes (reservar billetes, hoteles, etc.) y reuniones (reservas de salas, equipos, etc.)
• Manejar tareas de correspondencia (procesar y rastrear envíos), gestionar llamadas telefónicas y atender a visitantes internos y externos, utilizando un idioma extranjero cuando sea necesario.
• Mantener la información requerida o generada por la unidad organizativa, permitiendo la coordinación de las diversas tareas administrativas del departamento.
• Gestionar sistemas de archivo de información.
• Mantener actualizados los datos relacionados con la actividad utilizando sistemas operativos y/o software específico, siguiendo procedimientos establecidos.
• Preparar y desarrollar informes o presentaciones para la unidad organizativa.
• Crear presentaciones utilizando herramientas de oficina basadas en los resultados de la unidad.
• Realizar tareas de traducción con dominio en diferentes idiomas.

Community Manager

• Plan and implement regional dialogue and community marketing measures to recruit new blood and plasma donors and sustainably increase the regional visibility of our donation figures.
• Take responsibility for active donor acquisition through targeted campaigns, events, promotion formats and direct personal outreach — both on-site and as part of mobile outreach activities.
• Build, maintain and manage regional networks and partnerships with companies, clubs, educational institutions and other local partners to develop long-term donor potential and foster community engagement.
• Develop and execute regional donation and outreach activities in line with central marketing guidelines — including creative approaches for acquiring new donors, reactivating previous donors and increasing regional visibility.
• Analyze the effectiveness of measures carried out and derive concrete optimization steps to increase the efficiency of our outreach and marketing activities.
• Expand regional blood donation events: identify new municipalities, companies or clubs for external donation drives and evaluate existing locations.
• Support donor retention and reactivation through personal, dialogue-oriented communication — by phone, in direct contact and via other appropriate channels and media.
• Work closely and operationally with regional management, center management and central marketing to optimally implement regional objectives and ensure a consistent, professional presence in donor contact.

Field Marketing and Community Manager – Saxony East Region

Operations

• Responsible for all aspects of the donor center when the Center Manager is not present.
• Collaborates with Training and Quality staff to ensure that training and quality goals are met.
• Coaches and leads through effective feedback to employees through the Operations Supervisor(s).
• Monitor and evaluate operations.
• Works with the Center Manager to develop action plans to maximize center efficiency and supervises the implementation of improvements.
• Makes critical decisions for the modifications of action plans.
• Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
• Partners with the Center Manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure.
• Actively delegates, monitors, and holds responsible the operations supervisors for their performance.
• Direct and supervise employees.
• This includes creating and managing work schedules.
• Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises.
• Develop and implement active donor recruitment advertising campaigns to improve production levels.

Operations Manager – Plasma Center

Bilingual

• Perform physical examination and establish medical history to determine donor suitability
• Build rapport with donors to ensure overall customer satisfaction
• Ensure donor and staff confidentiality
• Responsible for donor awareness to potential hazards
• Provide donor education regarding general health and provide counseling regarding unacceptable test results
• Evaluate & manage donor injuries and adverse events
• Perform evaluations of any history of illness or medications to ensure continued donor suitability
• Assist in employee training
• Administer employee Hepatitis Vaccine program

EMTB, Bilingual in Spanish

• Plan, coordinate, and oversee assigned development and stability study projects
• Lead the planning and execution of development projects and stability studies
• Define the technical strategy and ensure adherence to deadlines and objectives
• Design and optimize products, materials, and manufacturing processes
• Coordinate multidisciplinary teams and monitor project progress
• Analyze and interpret experimental results to inform decision-making
• Ensure compliance with applicable regulations (GMP, GLP, among others)
• Oversee the preparation and review of technical and regulatory documentation
• Prepare for and attend regulatory audits
• Manage the department's budget and ensure the efficient use of resources

Manager, Stability

• Overseeing the daily activities of donor floor operations
• Supervising staff and supporting compliance with regulatory and quality standards
• Serving as acting leader in the absence of the Center Manager
• Monitoring donor flow
• Compiling and submitting orders to vendors
• Ensuring accurate documentation of necessary records
• Leading by example in promoting a culture of safety, teamwork, and accountability

Senior Operations Supervisor

• Maintain the ability to perform any/all tasks within the plasma center
• Fulfill the role of production employees and supervise donor flow
• Learn and maintain thorough familiarity and compliance with all state and federal regulations
• Supervise donor selection, plasma collection, and all manufacturing records
• Attend all required training sessions, staff meetings, etc.
• Ensure documentation of necessary records is performed accurately
• Assist in training new employees and retraining of current employees

Operations Supervisor

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP
• Attend all required training sessions, staff meetings, etc
• Ensures that accurate and thorough documentation of necessary records is performed
• Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager
• Assist in the training of new employees and retraining of current employees
• Maintains active communication with other service areas to ensure accurate documentation and quality
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
• Reports all unsafe situations or conditions to area lead, supervisor or manager

• Drive the implementation and operational readiness of Quality functions at new Biopharma manufacturing facilities across the EU, US, Canada, and other global locations.
• Lead cross-functional quality teams, including Subject Matter Experts (SMEs), and collaborate closely with Engineering, Manufacturing, Regulatory Affairs, IT, and Global Quality.
• Implement site-specific quality strategies, ensuring alignment with global policies and regulatory cGMP requirements (FDA, EMA, Health Canada, etc.).
• Ensure readiness for regulatory inspections through comprehensive planning, mock audits, and gap assessments.
• Conduct practice sessions with key site personnel to have successful interactions with regulatory inspectors.

Senior Manager – Quality Operational Readiness

• Acts as the general manager for a Plasma Collection Center and has overall responsibility for the center's operation.
• Works under general occasional guidance and general oversight of regional management.
• Manages the daily operations of the center, supervising operations and quality control, and ensuring compliance with all applicable policies and regulations.
• Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.
• Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.
• Operates the center and manages employees and operations to the highest standard of ethics and integrity.
• Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
• Directs and manages employees.
• Monitor and evaluate operations.
• Develop action plans to maximize center efficiency and supervise the implementation of process improvements.
• Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes.
• Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
• Provides strategic direction and planning.

Center Manager – Plasma Donation Center

• Acts as the general manager for a Plasma Collection Center and has overall responsibility for the center's operation.
• Works under general occasional guidance and general oversight of regional management.
• Manages the daily operations of the center, supervising operations and quality control, and ensuring compliance with all applicable policies and regulations.
• Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.
• Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.
• Operates the center and manages employees and operations to the highest standard of ethics and integrity.
• Monitors and evaluates operations.
• Develops action plans to maximize center efficiency and supervises the implementation of process improvements.
• Provides strategic direction and planning.
• Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
• Assist in the training of new employees and retraining of current employees.
• Maintains active communication with other service areas to ensure accurate documentation and quality.

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations
• Attend all required training sessions, staff meetings, etc.
• Ensure that accurate and thorough documentation of necessary records is performed
• Assure facility is maintained in a neat and clean condition and all equipment is kept in good working order
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager
• Assist in the training of new employees and retraining of current employees
• Maintains active communication with other service areas to ensure accurate documentation and quality
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
• Reports all unsafe situations or conditions to area lead, supervisor or manager

• Lead the Business Optimization Analytical Hub team.
• Establish rigorous performance measurement standards and create advanced financial models to forecast value.
• Perform quantitative analysis to validate and track results from Continuous Improvement efforts and key Plasma Projects.
• Develop robust business cases and financial models for project impacts.
• Collaborate with Finance, Operations and Strategy teams for alignment and accuracy.

Quality Systems Manager

Executive Assistant

Field Marketing and Community Manager – Saxony East Region

Operations Manager – Plasma Center

EMTB, Bilingual in Spanish

Manager, Stability

Senior Operations Supervisor

Operations Supervisor

Operations Supervisor

Senior Manager – Quality Operational Readiness

Center Manager – Plasma Donation Center

Center Manager – Plasma Donation Center

Operations Supervisor

Operations Supervisor

Senior Manager, Business Performance & Value