Gridware

Customer Success Manager

Gridware

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $125,000 - $160,000 per year

Job Level

SeniorLead

About the role

  • Act as the primary contact for utility customers, building trusted relationships, understanding their needs, and providing onboarding and training to maximize Gridware’s technology.
  • Help customers interpret grid events, improve response strategies, integrate solutions into workflows, and develop documentation for troubleshooting.
  • Create tailored training materials, lead pilot programs with defined KPIs, and collaborate on new use cases aligned with industry needs.
  • Drive adoption, retention, and satisfaction through success strategies, establish KPIs for customer health, and track performance analytics.
  • Partner with sales, product, and field teams for seamless support, relay customer insights to engineering, and troubleshoot issues effectively.

Requirements

  • 7+ years of experience in customer success, program management, technical account management, or operations within the electric utility or grid technology sector.
  • Deep understanding of electric grid operations and utility crew dispatch processes.
  • Strong customer relationship management skills, with a track record of managing complex utility accounts.
  • Excellent communication and problem-solving skills, with the ability to distill complex technical concepts for diverse audiences.
Benefits
  • Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
  • Paid parental leave
  • Alternating day off (every other Monday)
  • “Off the Grid”, a two week per year paid break for all employees.
  • Commuter allowance
  • Company-paid training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer relationship managementcommunicationproblem-solvingtrainingcollaborationdocumentation developmentanalytics trackingcustomer success strategiesonboardingtechnical concept distillation