GRIDSIGHT

Customer Solution Engineer

GRIDSIGHT

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Tech Stack

SQL

About the role

  • Manage the delivery of the Gridsight platform, working closely with US customers to identify, acquire and validate required data sources
  • Coordinate internal platform setup activities with Gridsight data engineers, including establishing data pipelines and ensuring successful ingestion of customer data
  • Ensure timely delivery of the platform, meeting defined milestones and performance standards
  • Conduct thorough quality assurance checks and troubleshoot potential issues to maintain platform quality and performance
  • Establish and manage the scheduling and maintenance of ongoing data transfers (e.g. regular data transfers), ensuring the platform remains current and aligned with customer refresh requirements
  • Manage ongoing customer engagement and support, including coordinating ongoing operational meetings, engagement and platform access
  • Monitor platform performance, triage issues, and collaborate with data engineering teams to resolve technical challenges quickly and effectively
  • Partner with Gridsight subject matter experts to promote the adoption of the platform across customer organizations including through the identification, scoping and delivery of strategic additional services where required
  • Identify and act on opportunities to collaborate with Gridsight product and engineering teams to achieve customer requirements through ad-hoc support, refinement of existing features and development of new functionalities
  • Support the rollout of product enhancements and data integrations to enable high-impact use cases and maximize platform value
  • Ensure the platform remains reliable, responsive, and aligned with evolving customer needs
  • Serve as a trusted partner to customers by cultivating strong, collaborative relationships and maintaining open, consistent communication
  • Develop a deep understanding of customer goals, operational challenges, and priorities to support successful project execution
  • Set and align expectations with both customers and internal teams; proactively identify risks, surfacing blockers, and implement mitigation strategies
  • Manage timelines and deliverables to ensure high-quality, on-time outcomes
  • Communicate technical platform issues, resolutions, and timelines clearly to ensure transparency and alignment with customer expectations.

Requirements

  • Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field
  • Experience in a technical role solving complex problems (i.e., software engineer, electrical engineer, data engineer engineer, integration specialist/consultant)
  • Proven experience with data analysis tools and techniques (SQL, Excel, data visualization tools)
  • Strong problem-solving skills and a methodical approach to troubleshooting technical issues
  • Knowledge and experience with electrical power systems is advantageous
  • Details-orientated project management skills, with a track record of coordinating cross-functional teams and ensuring on-time, high-quality deliverables
  • Exceptional communication and presentation skills, capable of interfacing with both technical and non-technical stakeholders to maintain trust and manage expectations
  • Customer-focused mindset with the ability to build and maintain strong client relationships
  • Proven problem-solving abilities and a self-starter mentality, comfortable working in a fast-paced startup environment.
Benefits
  • Highly competitive salary and equity package
  • Flexible, hybrid working environment with a high performing, mission-driven team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisSQLExceldata visualization toolsdata pipelinesquality assurancetroubleshootingproject managementelectrical power systems
Soft Skills
problem-solvingcommunicationpresentationcustomer-focusedrelationship buildingdetails-orientedmethodical approachself-startercollaborative
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Computer ScienceBachelor’s degree in Information Technology