Reinsurance Analyst
Crum & Forster
SQL
Customer Support Lead
Grid
full-time
Posted on:
Location Type: Office
Location: Seattle • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $90,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Work closely with product, engineering and business leaders to create a magical experience for our customers
- Resolve customer problems and/or inquiries and mitigate product errors or bugs
- Discover and implement new technologies and scale the support team
- Implement a hybrid of technology and people to provide a premium customer experience
- Identify and synthesize problems or issues with product and engineering teams
- Schedule and structure team coverage for a large set of customers that span the country (night and day)
- Foster a customer experience culture and act as the voice of the customer within the organization
Requirements
- Proven experience in customer service and/or support management, including a strong background in people management and quantitative competence
- Ability to work independently and take ownership of projects, showcasing a proactive approach to identifying key leverage points to enhance the customer experience
- Curiosity and optimism
- Proficiency in using CRMs as well as basic analytical tools such as Excel and/or SQL
- Confidence to prioritize work and deliver demonstrable results on a tight cadence
- Demonstrated experience or understanding of the consumer financial services industry
Benefits
- Medical
- Dental
- Vision
- 401K
- Life Insurance
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesupport managementpeople managementquantitative competenceanalytical toolsExcelSQL
Soft skills
proactive approachcuriosityoptimismconfidenceprioritizationownership
