Senior Director, Operations Process – Optimization
Greystar
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $154,000 - $180,000 per year
Job Level
About the role
- Define and communicate the strategic vision, multi-year roadmap, and business priorities for the Operations Process & Optimization function.
- Build, lead, and develop a team of directors, managers, and program specialists, providing coaching, performance management, and career development.
- Serve as strategic partner to property management executive leadership on operational transformation, change enablement, and organizational readiness.
- Build and maintain executive-level relationships across property management divisions, Support Services functions, and Enterprise leadership.
- Provide strategic oversight for multiple program portfolios, ensuring alignment with business strategy, appropriate prioritization, and optimal resource deployment.
- Partner with property management leadership to assess organizational change capacity and manage the volume and timing of initiatives entering the business.
- Define success metrics, performance indicators, and value realization frameworks for the Operations Process & Optimization function.
- Influence cross-functional strategies and enterprise initiatives to ensure property management operational needs and perspectives are represented.
- Drive innovation in operational excellence methodologies, tools, and approaches, staying current with industry best practices.
- Represent the Operations Process & Optimization function in working groups, strategy sessions, and enterprise planning activities.
- Manage function budget, vendor partnerships, and external resources to deliver on strategic commitments.
- Identify and develop strategic partnerships with internal and external stakeholders to advance operational excellence objectives.
Requirements
- 10-12 years of related experience in multifamily property operations, process improvement, or organizational change, with at least 5 years in a senior leadership role.
- Experience in multifamily property operations with Greystar required.
- Bachelor’s degree in business, marketing, project management, or related field from an accredited college or university preferred; MBA or advanced degree strongly preferred.
Benefits
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
- Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off.
- All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
- Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementorganizational changeoperational excellenceperformance managementstrategic oversightsuccess metricsvalue realization frameworksresource deploymentchange enablementbudget management
Soft Skills
leadershipcoachingcommunicationrelationship buildinginfluencestrategic thinkingteam developmentcollaborationinnovationorganizational readiness
Certifications
Bachelor’s degreeMBA