Greenwood Hospitality

Event Services Manager

Greenwood Hospitality

full-time

Posted on:

Location Type: Office

Location: Dearborn • Missouri • United States

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Salary

💰 $50,000 - $55,000 per year

About the role

  • Oversee the planning and execution of group blocks, catering events, and on-property guest experiences
  • Serve as a primary liaison for group and event clients, ensuring seamless communication, accurate administration, exceptional guest experiences, and revenue optimization
  • Partner closely with Rooms, Food & Beverage, Operations, and culinary teams to deliver flawless, bespoke events that reflect the hotel’s brand standards and service culture
  • Manage group room blocks from contract turnover through departure, including rooming lists, cut-off dates, billing coordination, and departmental communication
  • Prepare, lead, and distribute group resumes and event meetings to ensure operational alignment and flawless execution
  • Conduct post-event follow-up, gather client feedback, and assist with invoicing and billing reconciliation
  • Maintain accurate and organized client files, communication logs, and follow-up systems
  • Plan and execute wedding catering events from initial planning through on-site execution
  • Create, manage, and distribute Banquet Event Orders (BEOs), timelines, and event documentation with exceptional attention to detail
  • Identify opportunities to upsell catering events and ancillary experiences to maximize revenue, particularly for rooms-only groups

Requirements

  • Proven success in hotel or luxury hospitality event planning or operations
  • Exceptional organizational, communication, and interpersonal skills
  • Ability to manage multiple high-level events simultaneously with strong attention to detail
  • Strong sales acumen with a passion for creating unforgettable guest experiences
  • Guest-focused mindset with a commitment to “above and beyond” service
  • Proficiency in event management systems and Microsoft Office (OPERA, Tripleseat, or similar systems preferred)
  • Flexibility to work evenings, weekends, and holidays as business needs require
  • Minimum of 2 years of experience in hotel catering, event services, or related hospitality roles
Benefits
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Employee Assistance Program
  • Career Growth Opportunities
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
event planningcatering managementbilling coordinationguest experience managementrevenue optimizationupsellingattention to detailpost-event follow-upcontract managementevent documentation
Soft Skills
organizational skillscommunication skillsinterpersonal skillssales acumenguest-focused mindsetflexibilityteam collaborationproblem-solvingtime managementcustomer service