GreenState Credit Union

Manager

• Supports the success of GreenState’s Virtual Branch by overseeing daily operations
• Develops staff and ensures outstanding service delivery across digital and phone channels
• Provides next-level support for escalated member interactions
• Drives sales performance and fosters a culture aligning with GreenState’s mission
• Conducts regular coaching sessions, performance reviews, and identifies training needs
• Oversees training and development by assisting in onboarding and training new hires
• Promotes staff growth and professional development through individual coaching
• Analyzes member feedback to continuously improve processes and service delivery
• Performs quality control activities to ensure compliance with ethical standards
• Leads and participates in projects and other duties as assigned.

Assistant Manager – Virtual Branch