Manager, Mortgage Associates

GreenState Credit Union

Manager overseeing Mortgage Loan Associates in diverse markets. Supporting mortgage leadership and enhancing member service while fostering an inclusive work environment.

Posted 7/8/2026full-timeNorth Liberty • Iowa • 🇺🇸 United StatesJuniorMid-Level💰 $103,793 - $121,346 per yearWebsite

About the role

Key responsibilities & impact

Oversees and responsible for department goals and activities of Mortgage Loan Associates within several markets
Assists Mortgage Leadership with questions from mortgage sales team including loan structuring, product development, new systems and procedures for all first mortgage real estate loans and related services
Works with mortgage back-office team on questions and maintain file efficiency from origination to closing
Supports a diverse and inclusive work environment
Knowledge of both Mortgage Sales and Mortgage Back-Office functions with the ability to assist MLO's, Mortgage Loan Associates, Processing/Closing, and Underwriting
Engages with Mortgage Loan Associates to assist with file workflow, balancing workload and overall problem solving of each loan transaction
Maintains knowledge of trends relating to mortgage loans or mortgage lending in general
Participates in community events to increase the credit unions’ visibility and to enhance and seek new business opportunities
Plays a vital role by participating in and seeking leadership roles in community service organizations and/or credit union sponsored events, on an annual basis
Evaluates, encourages, cooperates and develops cooperation among staff members to ensure quality of work, effective relations, a “team effort”, and prompt service to members
Helps plan and coordinate employee lunches, outings, recognitions, thank you’s, etc to help with Employee Engagement
Encourages staff to expand their education through courses, seminars or conferences as they are offered
Facilitates and coordinates team building; coaches staff toward achievement of individual and team goals; helps administer salary adjustments for Mortgage Associates to ensure equity within the mortgage department
Works with underwriters on loan files to help obtain loan approvals
Prepares and conducts personnel performance evaluations, prepares documentation for retention in personnel files
Working with HR, recommends and implements disciplinary actions and appropriate staff counseling within the department as needed
Coordinates, tracks, and monitors daily scheduling within those that report directly to this position including overtime, leave of absences, and prepares periodic tracking reports for the Human Resources department
Meets attendance standards to perform job functions including physical presence to provide team oversight, coordination of work, and ongoing feedback
Remains current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the mortgage services function
Participates in continuing education as necessary
Provides support and assistance during internal, state and federal audits and examinations
Ensures that technology is used to efficiently and effectively deliver services to our members.

Requirements

What you’ll need

Bachelor’s degree in Business, Mathematical Science, or other related field
Minimum eight years credit union or equivalent work experience in mortgage lending
Willingness and ability to promote the credit union and Mortgage Loan department to the Realtor community, home builders in the local area, and the community at large by making sales and marketing presentations personally and with department staff
Ability, availability, and willingness to work flexible hours to accomplish workload
Interpersonal skills to represent the credit union and promote its products in a positive and professional manner during related contact
Knowledge of Real Estate purchasing and refinancing procedures and products
Knowledge of procedures, forms, secondary market guidelines, and regulations as they relate to mortgage lending, including but not limited to credit union policies and procedures, RESPA, HMDA, Truth-in-Lending, ECOA, and FEMA rules and regulations
Ability to prioritize and organize a wide variety of assignments and duties and large volumes of details
Ability to solve problems independently and maintain control in high stress situations
High energy with the ability to approach individuals and engage in meaningful conversations
Accuracy and attention to detail, with excellent figure aptitude
Ability to operate related computer applications and office equipment
Must be bondable
Must be registered pursuant to requirements of the S.A.F.E. Act.

Benefits

Comp & perks

progressive benefit package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Loan StructuringReal Estate ProceduresMortgage Back-Office FunctionsFile Workflow ManagementPerformance EvaluationRegulatory Knowledge (RESPA, HMDA, ECOA)Data Accuracy and Attention to DetailSales and Marketing PresentationsFlexible Work HoursComputer Applications Proficiency

Soft Skills

Interpersonal SkillsTeam BuildingCoaching and MentoringCommunity EngagementEmployee Engagement

Certifications

Bachelor’s DegreeRegistered Pursuant to S.A.F.E. ActBondable