GreenSlate

Implementation Specialist I

GreenSlate

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Complete software project setups and modifications as required by the client
  • Configure complex approval workflows.
  • Support onboarding of key production team members, including Studio Executives, Executive Producers, Producers, Production Managers, and Accountants.
  • Upload production-specific policies and map fillable fields.
  • Convert Word or PDF docs into the system, reformatting and reviewing them to ensure accuracy before finalizing.
  • Provide client support services by answering calls and emails in a timely and accurate manner.
  • Utilize project management tool, Asana, to track the client’s journey.
  • Analyze client questions and concerns, escalating problems to appropriate teams/departments and handling problems to the satisfaction of the client
  • Assist with answering basic software questions to assist users with navigating the software.

Requirements

  • Bachelor's degree
  • Customer Service: 2+ years
  • Software implementation/Project Onboarding: 1+ years
  • The ability to deal with high volumes and work under pressure
  • The ability to hold oneself accountable for completing their own tasks correctly
  • Self-monitoring, self-aware and self-correcting
  • A desire to find the solution, not just finish the task
  • Enthusiastic attitude about providing superior customer service
  • Excitement to learn the ins and outs of GreenSlate software platforms
  • Experience supporting accounting or other business operations software
  • Knowledge of production workflows and accounting basics is a plus!
  • Excellent listening and communications skills
  • Extremely focused, highly organized and detail oriented
Benefits
  • Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
  • Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
  • Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
  • Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
  • A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationproject onboardingdocument conversionworkflow configurationproduction workflowsaccounting basics
Soft Skills
customer serviceself-monitoringself-awarenessproblem-solvingcommunicationorganizational skillsdetail-orientedability to work under pressureenthusiastic attitude
Certifications
Bachelor's degree