Analyze client questions and concerns, escalating problems to appropriate teams/departments and handling problems to the satisfaction of the client
Provide client support services by answering calls and emails in a timely and accurate manner.
Support the team with the collection of the required client information needed for each project set-up.
Coordinate the delivery of check printing supplies to production.
Input new projects in the payroll system and handle work location requests
Complete basic/default software project setups and modifications as required by the client
Maintain Payroll Forms document repository and update payroll forms as required
Utilize project management tool, Asana, to track the client’s journey.
Transfer/escalate issues to other team members as required.
Assist with answering basic software questions to assist users with navigating the software.

Requirements

Bachelor's degree
Customer Service: 2+ years
Software implementation/Project Onboarding: 1+ years
The ability to deal with high volumes and work under pressure
The ability to hold oneself accountable for completing their own tasks correctly
Self-monitoring, self-aware and self-correcting
A desire to find the solution, not just finish the task
Enthusiastic attitude about providing superior customer service
Excitement to learn the ins and outs of GreenSlate software platforms
Experience supporting accounting or other business operations software
Knowledge of production workflows and accounting basics is a plus!
Excellent listening and communications skills
Extremely focused, highly organized and detail oriented

Benefits

Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software implementationproject onboardingaccounting softwareproduction workflowspayroll systemproject setupsoftware modifications

Soft Skills

customer serviceproblem-solvingself-monitoringself-awarenessself-correctingaccountabilityattention to detailorganizational skillscommunication skillsenthusiasm

Certifications

Bachelor's degree