VP Lead Actimize Implementation Engineer
The Bancorp
CloudETLSQL
Implementation Specialist
GreenSlate
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $60,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Analyze client questions and concerns, escalating problems to appropriate teams/departments and handling problems to the satisfaction of the client
- Provide client support services by answering calls and emails in a timely and accurate manner
- Support the team with the collection of the required client information needed for each project set-up
- Coordinate the delivery of check printing supplies to production
- Input new projects in the payroll system and handle work location requests
- Complete basic/default software project setups and modifications as required by the client
- Maintain Payroll Forms document repository and update payroll forms as required
- Utilize project management tool, Asana, to track the client’s journey
- Transfer/escalate issues to other team members as required
- Assist with answering basic software questions to assist users with navigating the software
Requirements
- Bachelor's degree
- Customer Service: 2+ years
- Software implementation/Project Onboarding: 1+ years
- The ability to deal with high volumes and work under pressure
- The ability to hold oneself accountable for completing their own tasks correctly
- Self-monitoring, self-aware and self-correcting
- A desire to find the solution, not just finish the task
- Enthusiastic attitude about providing superior customer service
- Excitement to learn the ins and outs of GreenSlate software platforms
- Experience supporting accounting or other business operations software
- Knowledge of production workflows and accounting basics is a plus
- Excellent listening and communications skills
- Extremely focused, highly organized and detail oriented
