GreenSlate

Implementation Specialist

GreenSlate

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $50,000 - $60,000 per year

Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Analyze client questions and concerns, escalating problems to appropriate teams/departments and handling problems to the satisfaction of the client
  • Provide client support services by answering calls and emails in a timely and accurate manner
  • Support the team with the collection of the required client information needed for each project set-up
  • Coordinate the delivery of check printing supplies to production
  • Input new projects in the payroll system and handle work location requests
  • Complete basic/default software project setups and modifications as required by the client
  • Maintain Payroll Forms document repository and update payroll forms as required
  • Utilize project management tool, Asana, to track the client’s journey
  • Transfer/escalate issues to other team members as required
  • Assist with answering basic software questions to assist users with navigating the software

Requirements

  • Bachelor's degree
  • Customer Service: 2+ years
  • Software implementation/Project Onboarding: 1+ years
  • The ability to deal with high volumes and work under pressure
  • The ability to hold oneself accountable for completing their own tasks correctly
  • Self-monitoring, self-aware and self-correcting
  • A desire to find the solution, not just finish the task
  • Enthusiastic attitude about providing superior customer service
  • Excitement to learn the ins and outs of GreenSlate software platforms
  • Experience supporting accounting or other business operations software
  • Knowledge of production workflows and accounting basics is a plus
  • Excellent listening and communications skills
  • Extremely focused, highly organized and detail oriented