Customer Support Engineer – Renewable Energy
GreenPowerMonitor, a DNV company
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • Mexico
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About the role
- Manage the requests sent by customers about Networking, Dataloggers, Device Communications
- Provide technical support through emails and calls to our customers
- Implement project modifications based on customer needs
- Create and modify electrical and single line diagram (AutoCAD)
- Manage internal documentation
- Set-up GPM platforms (Web Portal, GPM Plus, GPM Scada and Horizon)
- Detect errors and support the improvement of QUALITY
Requirements
- University degree in a technical field such as Informatic Systems Management, Electronics Engineering, Telecommunications or similar
- Minimum 3 years in a customer-facing role (e.g., Helpdesk, Customer Success, Customer Service, Technical Support) or experience providing technical assistance to customers
- A proven track record of managing customer relationships
- The ability to write technical reports and effectively communicate with customers following troubleshooting and support actions in renewable energy plants
- Strong written and verbal English communication skills
Benefits
- Generous PTO (Vacation, Sick Days, Company Holidays, Personal Days)
- Vacation bonuses pay
- Group health insurance plan
- Group retirement plan with company match
- Education reimbursement program
- Company-provided life insurance plan
- Food Vouchers
- Flexible work schedule with hybrid/remote opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
NetworkingDataloggersDevice CommunicationsAutoCADGPM platformsWeb PortalGPM PlusGPM ScadaHorizonTechnical Support
Soft Skills
Customer-facingCustomer relationshipsTechnical report writingCommunicationTroubleshootingSupport actionsVerbal communicationWritten communication