Greenpark

Community Manager

Greenpark

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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About the role

  • Monitor and manage social media discussion threads across platforms (Instagram, TikTok, Facebook, YouTube, Reddit etc.)
  • Engage with community in an appropriate tone —answering questions, and sparking deeper conversations.
  • Identify and respond to opportunities for deeper engagement (e.g., users asking for advice, clarification, or product information).
  • Flag trending topics, FAQs, or sensitive comments to the content teams.
  • Track engagement metrics and community sentiment to help inform content and strategy.
  • Truly understand the company and brand and proactively suggest ways to engage communities and respond to consumer queries.
  • Stay up to date on diamond/ jewellery trends and relevant news to ensure timely and relevant responses.

Requirements

  • Proven experience managing social media or online communities—either in-house, at an agency, or freelance.
  • Strong written communication skills with an adaptable, on-brand tone of voice.
  • Interest in (or knowledge of) diamonds, fine jewellery, or luxury lifestyle content.
  • Comfortable navigating social media platforms and tools (e.g., Meta Business Suite, TikTok comments, Sprout, or similar).
  • Ability to work independently, manage time efficiently, and meet deadlines.
  • Availability to monitor platforms and respond within agreed-upon windows (some evening or weekend flexibility may be needed).
  • Bonus Points: Experience working with luxury, lifestyle, fashion, or e-commerce brands.
  • Knowledge of diamond terminology (e.g., 4Cs, lab-grown vs natural, etc.)
Benefits
  • 25 days of holidays per year + UK bank holidays and your birthday off.
  • Christmas Closure - (extra days on top of your holiday allowance)
  • A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc)
  • Private pension and private healthcare insurance.
  • Access to VDU Eye Tests and Employee Assistance Programme (EAP).
  • Participate in wellness and peer recognition initiatives (e.g. On The Spot Awards and Value Champion Awards).
  • LinkedIn Learning – Access to a leading online learning platform, which offers a wide variety of courses including business, creative and technical skills.
  • Social Events – Join us for our major annual social events: Spring, Summer, Halloween and Christmas parties, plus many other ad-hoc events.
  • Enhanced maternity/paternity leave allowances.
  • WFA policy – work from abroad for up to 4 weeks per year.
  • Yearly Calm subscription
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
social media managementcommunity engagementcontent strategyengagement metrics trackingtrend analysisdiamond terminologyluxury lifestyle content
Soft Skills
written communicationadaptabilityindependencetime managementdeadline management