GreenLight.ai

Client Success Lead

GreenLight.ai

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $75,000 - $95,000 per year

Job Level

Senior

About the role

  • Own the Embedded Client Experience
  • Serve as the primary day-to-day operational lead for the client
  • Run weekly client operations meetings and manage ongoing stakeholder communication
  • Maintain strong relationships with program sponsors, HR, procurement, and hiring managers
  • Drive responsiveness and clarity in a high-volume, fast-paced environment
  • Lead Onboarding + Worker Lifecycle Coordination (EOR/AOR)
  • Own worker orientation, communication, and “warm introduction” into the program
  • Coordinate onboarding pipeline across internal support teams (e.g., VMS data entry, I-9 documentation)
  • Stay in the loop on all worker lifecycle issues; drive resolution and bring in ER/HR SMEs as needed
  • Ensure smooth offboarding processes and proper documentation/closeout
  • Drive Worker Classification & Compliance Workflow Throughput
  • Coordinate classification workflows and ensure the right stakeholders are engaged
  • Maintain visibility into compliance progress to proactively prevent escalations
  • Escalate and coordinate with internal compliance SMEs when issues arise
  • Help the program operate predictably across multiple countries and regulatory contexts
  • Operational Escalation Management
  • Own operational escalations end-to-end with a tight line to CS leadership
  • Track issues, unblock dependencies, and ensure follow-through across teams
  • Maintain a clear “no dropped balls” system for the program
  • Reporting & Program Visibility
  • Pull and share client reporting/dashboards using established templates
  • Communicate trends and program performance clearly to client stakeholders
  • Coordinate inputs for QBRs
  • Systems + Continuous Improvement
  • Work comfortably inside enterprise tools (including VMS)
  • Identify workflow gaps and propose improvements (process + tech)
  • Surface product feedback and recommendations
  • Help develop or improve client-facing and internal user guides

Requirements

  • Minimum 3 years operating within enterprise workforce programs (CW, HR ops, contingent workforce, or equivalent)
  • Excellent written/verbal communication and strong client presence
  • Experience with VMS platforms (strong preference for VNDLY) and comfort navigating enterprise workflows
  • Hands-on experience with EOR/AOR, worker classification, and global compliance workflows
  • Strong operational judgment and ability to prioritize deadlines and escalations
  • High ownership, proactive follow-through and comfort operating in ambiguity
  • Tech-savvy: you can work effectively with systems, templates, tooling and process automation
Benefits
  • Work directly with a top-tier enterprise client and a complex global program
  • Combine high-touch service with technology to create a best-in-class client experience
  • Join a small, senior team where you’ll have real ownership and visibility
  • Help build the operating system for global independent work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EORAORworker classificationcompliance workflowsprocess automationVMSdata entryI-9 documentationreportingdashboard creation
Soft Skills
written communicationverbal communicationclient presenceoperational judgmentprioritizationproactive follow-throughcomfort in ambiguityrelationship managementstakeholder communicationproblem-solving