Greenix

Customer Support

• Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
• Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
• Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
• Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.
• Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
• Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.

Customer Support Specialist – Seasonal

Customer Retention Specialist

• Receive inbound calls from current customer base
• Determine customer needs and root concerns
• Provide a white-glove experience resulting in delighting the customer

Customer Support Specialist – Seasonal

Customer Loyalty Specialist