Greenfly

Customer Success Manager

• **What You’ll Do**
• Business Systems Ownership
• - Serve as the primary administrator for Salesforce, managing users, permissions, workflows, and dashboards.
• - Monitor and improve data hygiene across Salesforce and other core business systems.
• - Support system enhancements and potential future CRM transitions (e.g., Salesforce → HubSpot).
• - Manage approval requests for any new systems or subscriptions, ensuring decisions balance cost-effectiveness with clear business need.**
• Revenue & Finance Support
• - Partner with Finance to provide accurate system data for forecasting, commission tracking, payment terms, and revenue recognition.
• - Maintain standardized reporting on key SaaS metrics (ARR, churn, retention, LTV, CAC).**
• Analytics & Reporting
• - Work closely with the Analytics & BI team to ensure Salesforce data feeds properly into BI and company-wide reporting.
• - Build dashboards and reports that deliver actionable insights to Sales, Customer Success, Marketing, Product, and Finance.
• - Identify opportunities to streamline reporting processes and system workflows.
• - Contribute to broader data operations initiatives beyond CRM, including ETL workflows, data validation, and integrations that improve the accuracy and accessibility of company-wide reporting.**
• Cross-Functional Collaboration
• - Act as a bridge between business stakeholders and technical systems.
• - Partner with leaders across Sales, Finance, Customer Success, Product, and Marketing to understand reporting needs and deliver solutions.

CRM & Data Operations Manager

Account Manager

• Establish and build customer relationships at all levels of Greenfly’s sports customers in North America
• Drive renewals and grow Greenfly’s business within customers, working across business units at our customers
• Understand the Greenfly platform and app to ensure customers are leveraging functionality to its fullest
• Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
• Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
• Create unique playbooks for customers’ advocates with attention to detail
• Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
• Own both customer-facing and internal execution and communication
• Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
• Work proactively to eliminate any risk for churn
• Deliver reports to showcase value, opportunities for improvement and growth, and overall trends
• Build out best practices and processes for sports customers
• Other duties as assigned

CRM & Data Operations Manager

Customer Partner Manager, Sports