Greenfly

Account Manager

• Establish and build customer relationships at all levels of Greenfly’s entertainment and brand customers in North America
• Drive renewals and grow Greenfly’s business within customers, working across business units at our customers
• Understand the Greenfly platform and app to ensure customers are leveraging functionality to its fullest
• Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
• Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
• Create unique playbooks for customers’ advocates with attention to detail
• Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
• Own both customer-facing and internal execution and communication
• Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
• Work proactively to eliminate any risk for churn
• Deliver reports to showcase value, opportunities for improvement and growth, and overall trends
• Build out best practices and processes for entertainment and brand customers

Customer Partner Manager – Entertainment & Brands