Greenfly

Customer Partner Manager – Entertainment & Brands

Greenfly

full-time

Posted on:

Location Type: Remote

Location: California • New York • United States

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About the role

  • Establish and build customer relationships at all levels of Greenfly’s entertainment and brand customers in North America
  • Drive renewals and grow Greenfly’s business within customers, working across business units at our customers
  • Understand the Greenfly platform and app to ensure customers are leveraging functionality to its fullest
  • Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
  • Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
  • Create unique playbooks for customers’ advocates with attention to detail
  • Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
  • Own both customer-facing and internal execution and communication
  • Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
  • Work proactively to eliminate any risk for churn
  • Deliver reports to showcase value, opportunities for improvement and growth, and overall trends
  • Build out best practices and processes for entertainment and brand customers

Requirements

  • A proactive approach to building customer relationships and navigating complex entertainment and brand organizations
  • Proven results in meeting customer retention and expansion goals
  • Excellent verbal and written presentation skills when communicating to a range of stakeholders, including executives
  • 5+ years of account management, customer success or B2B SaaS experience
  • Experience working at or directly with enterprise entertainment organizations and/or consumer brands; media a plus
  • Clear understanding of the social media and entertainment landscape and current trends
  • Proven ability to succeed in a fast-paced, startup environment
  • Problem solver with strong project management skills
  • Ability to ramp up quickly
  • Experience with Salesforce or a customer management tool such as Catalyst
  • Experience working in a startup environment
  • Travel up to 25% of the time required
Benefits
  • Stock options
  • Great benefits package including medical, dental, and vision coverage
  • This position will be based in New York or Los Angeles with access to a shared workspace
  • You’ll visit our Santa Monica, California HQ office occasionally
  • Greenfly is an equal opportunity employer and we have a culture of diversity and inclusion
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successB2B SaaSproject managementcustomer retentioncustomer expansionon-boardingreportingdata analysisplaybook creation
Soft Skills
proactive approachrelationship buildingcommunication skillspresentation skillsproblem solvingattention to detailstrategic thinkingcross-functional collaborationadaptabilitycustomer advocacy