Greene King

Learning & Development Partner – FTC 18 Months

Greene King

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • As a Learning & Development Partner - Franchise coverage on a national field basis, you will be part of the Franchise L&D team in researching, designing, developing, delivering, and evaluating engaging impactful learning & development interventions.
  • You will need to hit the ground running and quickly build strong relationships, work closely with the wider L&D team, Franchise Operations & Marketing teams to identify, and ensure key learning objectives and outcomes are delivered against our strategic plan supporting the growth of Franchise pubs.
  • You will play a crucial role in ensuring our Franchisees and their teams are able to deliver a fantastic customer experience from day one of opening.
  • Liaise with key stakeholders to proactively identify our partner learning needs, develop, and deliver fit for purpose interventions against clear objectives and outcomes.
  • Be multi-skilled in content delivery from delivering welcome induction sessions to in pub bespoke training & online digital solutions.
  • Support the successful launch of our Nest and Hive Franchise pubs by providing engaging on-site pub team training resulting in successful launch and return on investment targets.
  • Working with the wider L&D team for consistency of approach, to meet personal team goals and objectives, working alongside the Franchise regional team to support specific area needs.
  • Effectively and efficiently support our onboarding process and Franchisees in their first 100 days.
  • Agile in role with ability to travel nationwide to support new investment launches.
  • Support menu scoping, development & delivery of training solutions.
  • Support the delivery of our Franchise Induction Programme.
  • Support and deliver systems training on site and during induction for new Franchisees and their teams.
  • Support our property & design teams during onsite briefings ensuring future investments are set up for operational success.

Requirements

  • Ideally you will have a background as a General Manager, Senior PLT or Field based pub support role with experience training Pub Management Systems, Front of House & Back of House practical skills and we will be looking for you to apply your experience to create high impactful learning and development interventions that make a difference based on a blended learning style.
  • Confident in delivering training to groups in a pub environment
  • You will be comfortable in a varied role, with a customer first, problem solving, and a can do attitude
  • Work collaboratively with the wider L&D team / OD, OMs, BDMs and PP support teams
  • An interest & passion in developing training in a digital world
  • Creative, well organised, with strong attention to detail
  • Responsible for data collection and accurate reporting
  • A clear communicator, both written and in person and able to engage with Franchisees and their teams
  • Have a passion for helping and motivating people to develop
  • Consistently deliver on commitments, despite challenging timescales and competing priorities.
  • Knowledge of Pub Management Systems, Including till management.
  • Comfortable training BOH & FOH practical skills
  • Experience developing teams and mentoring individuals.
  • The role includes travel and working away from home.
  • Due to the frequent and wide-ranging national travel, a full UK driving license is required.
  • Training for the role will be provided.
Benefits
  • The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
  • Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
  • Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
  • Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
  • Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
  • Wagestream – access your wage before payday for when life happens.
  • Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training developmentlearning interventionscontent deliveryPub Management SystemsFront of House skillsBack of House skillsdata collectionreportingblended learningonboarding process
Soft Skills
relationship buildingproblem solvingcustomer first attitudecollaborationcreativityorganizationattention to detailcommunicationmotivationcommitment
Certifications
full UK driving license