Conflicts Manager, Systems Development
Greenberg Traurig, LLP
full-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • Pennsylvania • Texas • United States
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About the role
- Responsible for leading the strategic development, implementation, and ongoing optimization of technology solutions—including AI-enabled tools—that support the Conflicts & Intake function.
- Focuses on building efficiencies, scaling the team’s capacity, improving decision quality, and modernizing workflows.
- Partner closely with the Chief Client Intake Officer, Conflicts Directors, IT, Innovation, and cross-functional stakeholders to identify automation opportunities, evaluate emerging legal technology, design prompts and workflows, and translate operational needs into effective technical solutions.
- Develops and maintains technology and AI-driven tools to facilitate efficient and accurate conflicts analysis.
- Identifies new automation to reduce manual workloads and improve accuracy.
- Translates Conflicts & Intake operational requirements into specifications for IT and vendor partners.
- Leads testing, quality assurance, and user acceptance efforts for all technology enhancements.
- Conducts data cleanup and structured spreadsheet analyses.
- Develops scalable processes to support the department’s increasing intake.
- Produces weekly/monthly insights regarding departmental statistics, technology performance, success metrics, and enhancement opportunities.
Requirements
- Bachelor’s degree required; JD or advanced degree preferred
- Ability to evaluate emerging technologies (AI automation tools, entity‑resolution platforms, research engines, workflow orchestration systems)
- Data‑driven decision‑making, including the ability to build metrics, interpret technology performance dashboards, and produce actionable insights.
- Ability to produce highly effective training materials (guides, quick-reference tools, job aids) for AI systems, new workflows, and technology upgrades.
- Strong facilitation and coordination skills, enabling alignment across Conflicts, Intake, Innovation, IT, Data Governance, and Office of General Counsel.
- Outstanding communication skills, capable of conveying complex technical or risk concepts to attorneys, analysts, leadership, and vendors with clarity.
- Demonstrated experience leading multi‑stakeholder technology projects, including design, testing, rollout, and adoption.
- Experience coaching and upskilling staff on modern data practices, AI usage, and risk‑aware technology operations.
- Proficient in change management strategies, ensuring successful rollout of new technologies, workflows, and AI tools.
- Demonstrated track record of owning initiatives end to end, from ideation and planning through deployment and continuous improvement.
Benefits
- Competitive compensation
- Excellent benefits package
- Opportunity to work within an innovative and collaborative environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-enabled toolsautomationdata analysismetrics buildingtechnology performance dashboardstraining materials productionchange managementworkflow orchestrationentity-resolution platformsresearch engines
Soft Skills
facilitation skillscoordination skillscommunication skillsdecision-makingcoachingupskillingalignmentproject leadershipclarity in conveying conceptsinitiative ownership
Certifications
Bachelor's degreeJD or advanced degree