Senior Customer Success Manager
Green Street
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
- Train users on the most effective ways to use Green Street to achieve their business objectives
- Conduct Customer Success activities including user onboarding, training, and support to maximize client retention and growth
- Proactively engage users at key touchpoints and expand the Green Street use case
- Identify new and creative ways to engage with clients and grow the overall value Green Street can deliver
- Partner with Account Management to identify at risk accounts and improve retention outcomes
- Work alongside Account Management to identify and train new groups of users within our clients who would receive value from using Green Street
- Identify and advocate for clients’ needs throughout Green Street
- Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
- Become a trusted partner for our clients
- Hit annual KPIs for user and usage growth, client health scores, and retention rates
Requirements
- A Bachelor’s degree in finance, accounting, real estate, economics, business, or a related field or significant experience in financial services and/or commercial real estate
- 3+ years experience in financial sales/services, relationship management, or client service environment
- Superior relationship building skills and a passion for connecting with clients and driving client value
- Strong attention to detail and desire to provide exceptional service on each client interaction
- Confident and skilled communicator with strong written and verbal communication skills
- Exceptional organizational skills, including the ability to multi-task and manage multiple ongoing initiatives
- Ability to think strategically and thoughtfully execute/present on complex topics in clear and concise manner
Benefits
- Comprehensive benefits package including company provided medical, dental insurance and cash plan
- Company provided life assurance, critical illness and income protection coverage
- Personal pension plan with matched employer contributions
- Company paid holidays and summer half day Fridays
- Access to employee assistance programme and wellbeing resources
- Tax free cycle scheme and IT equipment
- Season ticket loan
- Company sponsorship to further education
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial servicescommercial real estateuser onboardingclient retentionclient supportrelationship managementfinancial salesbusiness objectivesKPI trackingproduct roadmap influence
Soft Skills
relationship buildingclient value drivingattention to detailexceptional servicecommunication skillsorganizational skillsmulti-taskingstrategic thinkingclear presentationclient advocacy