Customer Success Associate
Green Street
full-time
Posted on:
Location Type: Hybrid
Location: Newport Beach • California • United States
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Salary
💰 $62,000 - $70,000 per year
About the role
- Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
- Train users on the most effective ways to use Green Street to achieve their business objectives
- Conduct Customer Success activities including user onboarding, training, and support
- Proactively engage users at key touchpoints to expand their use case for Green Street
- Find new and creative ways to engage with clients and grow the overall client value
- Partner with Account Management to identify at-risk accounts and improve retention outcomes
- Identify and advocate for clients’ needs throughout Green Street
- Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
- Become a trusted partner for our clients
- Hit annual KPIs for user and usage growth, client health scores, and retention rates
Requirements
- A Bachelor’s degree is preferred - in lieu of a degree we will consider relevant work experience
- 1-3 years of proven experience in customer-facing roles
- Ability to think strategically and develop thoughtful client outreach plans
- Strong attention to detail and follow through
- Desire to provide exceptional client service
- Exceptional communication skills with a proven talent for translating complex insights into engaging, accessible narratives
Benefits
- Performance bonus
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicestrategic thinkingattention to detailclient outreachcommunicationuser onboardingtrainingclient engagementadvocacyproblem-solving
Certifications
Bachelor's degree