Green Street

Order to Cash Operations Analyst

Green Street

full-time

Posted on:

Location Type: Hybrid

Location: Sofia • Bulgaria

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Tech Stack

SFDC

About the role

  • Support each stage of the order to cash cycle including opportunity review, agreement review, fulfillment, invoicing and collections, all in a timely and accurate manner
  • Reviews Opportunities in Salesforce and cross reference with contracts
  • Handles Client Operations Salesforce Case Queue requests within the established timeframe
  • Manages SFDC and NetSuite customer data clean-up to ensure accuracy
  • Handles internal onboarding documentation for new customer accounts
  • Process client access requests for new and existing clients and ensures account access is setup per service level agreement
  • Collaborate with the Compliance Department to ensures the required compliance documents for new accounts are validated and acknowledged by the compliance department
  • Suspends clients with pending payments and reinstate as payments are received
  • Handle trial account activation and deactivation requests
  • Post client invoices to SFDC
  • Assist with invoices and billing reconciliation as needed
  • Manages events partner programs
  • Handles the “Shared Group” email inbox daily
  • Assists with Collections activities for past due accounts for Subscription and Advertising Clients
  • Acts as general backup for other OTC Client Operations members. Should be flexible, may handle inbound/outbound calls related to Accounts Receivable

Requirements

  • Bachelor’s Degree or relevant experience
  • Apply a customer centric mindset to drive team’s performance and priorities to deliver an optimal customer experience
  • Creative problem solver who is comfortable with ambiguity and maintains a drive for continuous process improvement
  • Excellent verbal and written communication skills; ability to actively listen, champion change, communicate status, issues risks and opportunities with leaders
  • Experience with NetSuite and Salesforce is a plus.
Benefits
  • Additional health & life insurance
  • food voucher
  • Multisport card

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order to cash cycleinvoicingcollectionsdata clean-upbilling reconciliationcustomer account managementtrial account activationcompliance validationcustomer experience optimizationprocess improvement
Soft skills
customer centric mindsetcreative problem solvingcommunication skillsactive listeningflexibilityteam performancechampioning changestatus communicationissue managementrisk management
Certifications
Bachelor’s Degree