Green-Got

Compliance

• Compliance operations & case management
• Owner of member onboarding / new customer acceptance
• Lead for transaction monitoring
• Detection of weak signals and qualification of alerts
• Drafting and filing Suspicious Activity Reports (SARs)
• Communication with members and partners on compliance matters
• Data analysis and exploration
• Automation & applied AI
• Designing and iterating prompts to improve compliance workflows
• Data & AI liaison for the Compliance team
• Continuous maintenance and integration of AI tools
• Testing new AI solutions and active monitoring of regtech innovations

Compliance Data & AI Specialist – Work-study, 24-month contract, Master's M1 & M2

Customer Support

• Member relations: respond across all channels — chat, email, phone
• Product expertise: know Green-Got inside out
• Collect and escalate member needs and suggestions to the teams
• Optimize existing processes
• Identify and report technical issues
• Participate in testing phases for new features
• Identify opportunities to improve the member experience

Customer Care Analyst – Permanent, part-time, weekends required

Attorney

• Member of the Frauds & Claims team, serving as a direct interface with all teams
• Dispute management & member relations - 60%
• Primary point of contact for handling fraud-related inquiries
• Management of Intercom tickets
• Fraud analysis & detection - 25%
• Identification of recurring patterns
• Real-time monitoring of transaction flows
• Litigation & legal cases - 15%
• Handling complex cases
• External coordination and ensuring full traceability

Fraud & Claims Analyst, Legal Specialist

Claims Specialist

• Member of the Fraud & Claims team, acting as an interface with all teams and clients
• Dispute management & member relations: handle fraud-related inquiries
• Data Science, LLMs & automation: code and configure agents based on LLMs
• Research external solutions and manage technical partnerships related to fraud

Fraud & Claims Analyst, Data Specialist

Counselor

• Business development: Actively contribute to the growth of the client portfolio by identifying new investment opportunities.
• Support and retain our existing investor clients by offering personalized solutions tailored to their wealth objectives.
• Proactively grow the existing portfolio by targeting high-value outreach.
• Offer our investment funds (UCITS) and our investment solutions to major networks of wealth advisors and family offices.
• Contact: Respond to questions from our members and prospective members across various channels (email, in-app chat, website chat, phone); collect and forward any required supporting documents and additional information missing for contract subscriptions; act as the main liaison between Green-Got and its partners for exchanging member documents and information, and ensure follow-up on cases.
• Financial engineering: Continuously evolve our methodology to deliver the market's best-performing investment products (financial and extra-financial/ESG criteria).
• Actively monitor portfolio performance and recommend solutions to optimize contract returns and protect our clients.
• Develop and implement new investment products (structured products, creation of Green-Got funds, PER (French retirement savings plan), securities accounts, savings accounts, and others).
• Advise clients on the allocation of their financial assets, on portfolios suited to their risk profiles, and on beneficiary clauses.
• Improve the overall experience & the app experience: Contribute to the creation of educational content (blog, video & social media) on personal finance;
• Create and manage a financial newsletter targeted at our members;
• Work closely with the tech and product teams to improve the app and website: report bugs, provide suggestions, update FAQs, etc.

Compliance Data & AI Specialist – Work-study, 24-month contract, Master's M1 & M2

Customer Care Analyst – Permanent, part-time, weekends required

Fraud & Claims Analyst, Legal Specialist

Fraud & Claims Analyst, Data Specialist

Wealth Management Advisor