Data Support Specialist
Green and Spiegel U.S.
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $55,000 per year
About the role
- The Data Support Specialist supports firmwide operational needs by maintaining accurate, reliable data across the immigration case management system and other internal data sources used by the firm.
- Provides frontline assistance to staff by troubleshooting system issues, guiding users through workflows, and documenting recurring problems.
- Performs routine data audits, corrects errors and inconsistencies, and assists with data migrations and validation during new client onboardings or system updates.
- Helps ensure that firm data remains clean, consistent, and usable by preparing documentation, supporting configuration tasks, and contributing insights that strengthen day-to-day operational efficiency.
- Serve as the first point of contact for immigration case management system related questions and basic troubleshooting.
- Assist employees with navigation, errors, and workflow issues within the software.
- Document recurring issues and escalate technical problems when needed.
- Support onboarding of new users, including account setup and basic training.
- Conduct regular data audits to ensure accuracy, completeness, and consistency.
- Identify and correct data errors, duplicates, and formatting inconsistencies.
- Maintain data standards and support firmwide data hygiene initiatives.
- Assist with data imports, exports, and validation during migrations or updates.
- Support configuration of fields, templates, and workflows under the direction of Firm Operations.
- Participate in testing new features, updates, and system enhancements.
- Create, maintain, and update SOPs, quick reference guides, and training materials.
- Collaborate with staff to understand workflow needs and ensure the system supports operational requirements.
- Track system issues, user requests, and data quality trends.
- Prepare reports or summaries to support operational decision making.
- Contribute to documentation of processes, standards, and best practices.
Requirements
- Bachelor’s degree required.
- Experience in immigration law or related legal field preferred.
- Experience with CRM, case management, or database systems preferred, with particular preference for experience with INSZoom.
- Strong attention to detail and commitment to data accuracy.
- Analytical thinking and problem-solving skills.
- Ability to learn new software quickly and troubleshoot basic technical issues.
- Clear, patient communication skills and a service-oriented mindset.
- Comfort working with large datasets and repetitive data quality tasks.
- Proficiency with Microsoft Excel and other MS365 applications.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data auditsdata validationdata migrationdata correctiondata hygienedata importsdata exportsSOP creationreport preparationworkflow configuration
Soft Skills
attention to detailanalytical thinkingproblem-solvingcommunication skillsservice-oriented mindsetpatiencecollaborationuser supporttrainingdocumentation
Certifications
Bachelor's degree