Data Support Specialist
greehill
full-time
Posted on:
Location Type: Hybrid
Location: Budapest • Hungary
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Tech Stack
About the role
- Provide production support for already delivered GIS projects focused on laser scanning of trees.
- Handle customer-reported data issues via tickets, fulfill special requests from customers and project managers, and ensure delivered datasets, outputs, and GIS deliverables remain correct and usable.
- Triage and resolve post-delivery production tickets related to tree laser scanning deliverables (point clouds, images, derived tree metrics, GIS data).
- Investigate data issues, run controlled reprocessing / re-export steps when needed.
- Perform quality checks and document results.
- Manage customer and PM special requests: custom AOIs, additional formats, extra attributes/metrics, alternative projections, incremental deliveries, tailored map exports.
- Coordinate with stakeholders and internal teams (Data Processing, Validation, QA, Engineering, AppDev) for escalations; provide clear evidence, examples, screenshots.
- Maintain accurate ticket updates: impact, root cause, workaround, ETA, final resolution; follow SLA and incident process.
- Improve operations: maintain runbooks, known-issue lists, delivery checklists, and propose automation for recurring fixes.
Requirements
- Experience in production/post-delivery support for GIS, geospatial data, or remote sensing deliverables.
- Strong understanding of GIS fundamentals, tools: QGIS/ArcGIS, LAStools, CloudCompare (or equivalents).
- Ability to run QA checks and explain issues clearly to customers and project managers, run structured customer troubleshooting calls (collect evidence, confirm expectations, agree on acceptance criteria).
- Strong SQL skills; comfortable investigating data in relational databases.
- Familiarity with ticket-based workflows (prioritization, SLAs, escalation paths, customer communication).
- Strong problem-solving and stakeholder communication in a ticket-driven environment.
- Strong ownership mindset: drives issues end-to-end.
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GISgeospatial dataremote sensingSQLQA checksdata investigationlaser scanningdata processingcontrolled reprocessingticket-based workflows
Soft Skills
problem-solvingstakeholder communicationownership mindsetcustomer troubleshootingclear explanationprioritizationincident managementcollaborationattention to detailadaptability