Member Advocate – Customer Service Representative
Great Place To Work
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $22 - $25 per hour
Job Level
About the role
- Provide exceptional customer service in a fast-paced call center environment
- Resolve approximately 40-60 inbound calls per day
- Process high volume, time-sensitive transactions accurately
- Maintain accurate and detailed documentation of all interactions
- Explain insurance terms in a clear, professional manner
- Route claims and inquiries to appropriate departments
- Meet or exceed call center performance metrics
- Ensure all processing activities are accurately completed
Requirements
- One to three (1-3) years of customer service experience preferred
- Excellent attention to detail and documentation skills
- Strong verbal and written communication
- Proficiency within Microsoft suite of products, including Word, Excel, and Outlook
- Ability to convey difficult messages and policy details with clear and empathetic communication
- Ability to learn and retain new skills
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) and Roth IRA with company match
- Vacation days, sick days, and paid personal days
- Paid holidays
- Life and travel insurance
- Employee assistance program
- In-person and online learning opportunities
- Matching donations to qualifying nonprofit organizations
- Company-sponsored participation at non-profit events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center operationstransaction processingdocumentationinsurance terms explanation
Soft Skills
attention to detailverbal communicationwritten communicationempathyability to learn