Great Place To Work

AI Engineer

• Define and evolve the architectural blueprint for data and AI systems that support underwriting, claims intelligence, and regulatory reporting.
• Architect end-to-end pipelines and platforms that deliver real-time insights into provider risk, litigation trends, and claim severity.
• Establish architectural standards and governance aligned with HIPAA, NAIC, and SOC 2.
• Design infrastructure to support predictive modeling, risk scoring, and generative AI use cases such as patient safety, claims triage, documentation summarization, and litigation forecasting.
• Enable deployment of LLMs and NLP models for legal and clinical document processing.
• Ensure model transparency, fairness, and defensibility in regulated environments.
• Lead the design and management of data lakes, warehouses, and structured repositories integrating clinical, legal, and financial data.
• Oversee development of ETL/ELT workflows and streaming pipelines from EHRs, incident reports, and claims systems.
• Ensure data quality, lineage, and auditability across actuarial and compliance functions.
• Build and maintain cloud-native platforms on Azure for scalable AI workloads.
• Implement infrastructure-as-code (Bicep, Terraform), containerization (Docker), and orchestration (Kubernetes).
• Integrate DevOps and MLOps practices to support continuous delivery and monitoring of AI-enabled features.
• Partner with patient safety, marketing, underwriting, legal, actuarial, and compliance teams to align architectural decisions with business goals and regulatory mandates.
• Mentor engineers and analysts on best practices in data architecture and responsible AI.
• Evaluate emerging technologies to enhance risk modeling and provider engagement.
• Contribute to the strategic direction of the Data and AI organization by evaluating new technologies, publishing internal whitepapers, and representing the team in cross-functional forums.
• Mentor team across enterprise in leading best practices with the evolving technological landscape.
• Foster a culture of innovation, compliance, and continuous learning.

Senior Data and AI Architect – Enterprise and AI Enablement

Account Manager

• Responds to incoming member needs by gathering appropriate information, setting expectations, and managing the process to completion
• Works with appropriate stakeholders (internal and external) to complete member service requirements
• Keeps member informed about the progress of requests as appropriate
• Informs appropriate stakeholders about changes so that all aspects of the account that are impacted can respond accordingly
• Informs members as to outcome of requests as appropriate
• Manages incoming mail and faxes
• Strives to improve healthcare industry knowledge and product knowledge
• Works to improve knowledge of TDCIS services and presentation skills
• Works to improve sales and customer relationship skills
• Markets risk internally and to third parties for Hunter
• Reviews upcoming renewals to determine how to proceed and if exceptions to be made for individual policies
• Works with appropriate stakeholders to process renewals according to company guidelines
• Assures that no assigned policies have lapsed by confirming status as renewed, cancelled or nonrenewed
• Assures that appropriate contact has been made with accounts and other stakeholders about their renewals
• Participates in product initiatives and sales programs

Underwriter

• Support employee training, projects, and customer service improvements
• Seek to improve processes and encourage actionable steps to optimize results
• Ensure all processing activities are accurately completed in accordance with policies, procedures, rules, and regulations
• Collaborate and support peers for systems improvement
• Provide call and processing overflow support to the Member Support team
• Recommend training programs and QA methodology to support continuous improvement
• Coordinate logistics and administrative tasks related to projects

Underwriting Operations Analyst

Customer Support

• Provide exceptional customer service in a fast-paced call center environment
• Resolve approximately 40-60 inbound calls per day
• Communicate essential concepts to members and external partners
• Proactively anticipate member needs and problem-solve
• Meet or exceed call center performance metrics

Member Advocate, Customer Service Representative

Software Engineer

• Serve as a technical lead for one or more project teams
• Collaboratively ensure code quality and technical solution integrity for the Duck Creek Billing implementation
• Develop technical design and programming specifications to meet functional analysis
• Develop/modify application and/or database components per technical design
• Perform system configuration and vendor software version maintenance
• Analyze and interpret business requirements for task estimation and application development
• Perform problem analysis, debugging, and troubleshooting
• Unit tests all development
• Hold code reviews and participate in code reviews by other team members or vendors
• Communicate company values, beliefs and norms to team members

Senior Data and AI Architect – Enterprise and AI Enablement

Account Manager

Underwriting Operations Analyst

Member Advocate, Customer Service Representative

Senior Application Developer