Great Place To Work

DevOps Engineer

• Design, plan, implement designated technology hardware and software systems
• Maintain all assigned TDC Technology platforms, security policy, documentation, and configurations (parameters, patches, etc.)
• Provide advanced maintenance, troubleshooting, and performance analysis on IT systems
• Upgrade technologies to ensure they are current
• Patch TDC technologies to resolve any security or functional issues
• Provide management and executive reporting on the status and topics relevant to TDC IT Security and IT system operations
• Perform impact to business analysis for operational changes, downtime, adopted policies and procedures
• Execute designated systems to ensure business processes are maintained at the highest levels
• Complete project deliverables on time per specifications
• Ensure project deliverables maintain a balance of scope, schedule, and cost
• Ensure project deliverables meet business customer expectations
• Ensure project deliverable quality does not require rework to meet business expectations
• Participate in the planning, implementation, administration and documentation of each assigned IT system
• Understand, accept and manage your task assignments according to each assigned IT system project schedule and plan
• Participate on engineering teams to implement system configurations as specified in each assigned IT system project
• Participate on IT teams during all project tasks, and incident response actions
• Review, select and coordinate third party products and vendor services as necessary in each assigned IT system project
• Communicates company values, beliefs and norms to team members on an ongoing basis
• Serves as a role model for company values
• Provide assistance with application problem analysis, solutions and research
• Mentor and motivate project team

Cloud and Release Engineer

Director

• Manage a portfolio of high‑severity and complex medical professional liability claims from intake through resolution.
• Conduct detailed liability, causation, and damages analyses and set and adjust reserves in accordance with company/client guidelines.
• Direct and oversee litigation strategy, including selection, instruction, and ongoing evaluation of defense counsel.
• Participate in mediations, settlement conferences, and negotiations; recommend settlement authority consistent with exposure and company strategy.
• Ensure compliance with internal quality standards, regulatory requirements, and applicable insurance laws.
• Build, supervise, and mentor a team of claim professionals as unbundled claim services scale.
• Create performance metrics, operational workflows, and service-level expectations for a hybrid team supporting multiple client arrangements.
• Provide regular coaching, training, and technical development aimed at ensuring consistent, high-quality claims practices.
• Contribute to the design, implementation, and ongoing refinement of TDC’s unbundled claim services model.
• Collaborate with underwriting, account management, and operational leaders to align claims handling protocols with client expectations and contractual requirements.
• Develop customized reporting frameworks, communication channels, and performance dashboards for unbundled accounts.
• Serve as claims liaison for partner organizations, addressing escalations, presenting claim trends, and supporting risk‑mitigation efforts.
• Act as a subject‑matter expert across the enterprise on complex claims issues, emerging liability trends, and risk‑management opportunities.
• Provide input on product development, coverage analysis, and underwriting considerations related to unbundled programs.
• Support continuous process improvement, including digital workflow enhancements, audit practices, and quality‑assurance initiatives.
• Represent the Claims Department in cross‑functional committees, leadership meetings, and external stakeholder presentations.

Director, Claims

Customer Support

• Provide exceptional customer service in a fast-paced call center environment
• Resolve approximately 40-60 inbound calls per day
• Process high volume, time-sensitive transactions accurately
• Maintain accurate and detailed documentation of all interactions
• Explain insurance terms in a clear, professional manner
• Route claims and inquiries to appropriate departments
• Meet or exceed call center performance metrics
• Ensure all processing activities are accurately completed

Member Advocate – Customer Service Representative

AI Engineer

• Define and evolve the architectural blueprint for data and AI systems that support underwriting, claims intelligence, and regulatory reporting.
• Architect end-to-end pipelines and platforms that deliver real-time insights into provider risk, litigation trends, and claim severity.
• Establish architectural standards and governance aligned with HIPAA, NAIC, and SOC 2.
• Design infrastructure to support predictive modeling, risk scoring, and generative AI use cases such as patient safety, claims triage, documentation summarization, and litigation forecasting.
• Enable deployment of LLMs and NLP models for legal and clinical document processing.
• Ensure model transparency, fairness, and defensibility in regulated environments.
• Lead the design and management of data lakes, warehouses, and structured repositories integrating clinical, legal, and financial data.
• Oversee development of ETL/ELT workflows and streaming pipelines from EHRs, incident reports, and claims systems.
• Ensure data quality, lineage, and auditability across actuarial and compliance functions.
• Build and maintain cloud-native platforms on Azure for scalable AI workloads.
• Implement infrastructure-as-code (Bicep, Terraform), containerization (Docker), and orchestration (Kubernetes).
• Integrate DevOps and MLOps practices to support continuous delivery and monitoring of AI-enabled features.
• Partner with patient safety, marketing, underwriting, legal, actuarial, and compliance teams to align architectural decisions with business goals and regulatory mandates.
• Mentor engineers and analysts on best practices in data architecture and responsible AI.
• Evaluate emerging technologies to enhance risk modeling and provider engagement.
• Contribute to the strategic direction of the Data and AI organization by evaluating new technologies, publishing internal whitepapers, and representing the team in cross-functional forums.
• Mentor team across enterprise in leading best practices with the evolving technological landscape.
• Foster a culture of innovation, compliance, and continuous learning.

Senior Data and AI Architect – Enterprise and AI Enablement

Account Manager

• Responds to incoming member needs by gathering appropriate information, setting expectations, and managing the process to completion
• Works with appropriate stakeholders (internal and external) to complete member service requirements
• Keeps member informed about the progress of requests as appropriate
• Informs appropriate stakeholders about changes so that all aspects of the account that are impacted can respond accordingly
• Informs members as to outcome of requests as appropriate
• Manages incoming mail and faxes
• Strives to improve healthcare industry knowledge and product knowledge
• Works to improve knowledge of TDCIS services and presentation skills
• Works to improve sales and customer relationship skills
• Markets risk internally and to third parties for Hunter
• Reviews upcoming renewals to determine how to proceed and if exceptions to be made for individual policies
• Works with appropriate stakeholders to process renewals according to company guidelines
• Assures that no assigned policies have lapsed by confirming status as renewed, cancelled or nonrenewed
• Assures that appropriate contact has been made with accounts and other stakeholders about their renewals
• Participates in product initiatives and sales programs

Underwriter

• Support employee training, projects, and customer service improvements
• Seek to improve processes and encourage actionable steps to optimize results
• Ensure all processing activities are accurately completed in accordance with policies, procedures, rules, and regulations
• Collaborate and support peers for systems improvement
• Provide call and processing overflow support to the Member Support team
• Recommend training programs and QA methodology to support continuous improvement
• Coordinate logistics and administrative tasks related to projects

Underwriting Operations Analyst

• Provide exceptional customer service in a fast-paced call center environment
• Resolve approximately 40-60 inbound calls per day
• Communicate essential concepts to members and external partners
• Proactively anticipate member needs and problem-solve
• Meet or exceed call center performance metrics

Member Advocate, Customer Service Representative

Software Engineer

• Serve as a technical lead for one or more project teams
• Collaboratively ensure code quality and technical solution integrity for the Duck Creek Billing implementation
• Develop technical design and programming specifications to meet functional analysis
• Develop/modify application and/or database components per technical design
• Perform system configuration and vendor software version maintenance
• Analyze and interpret business requirements for task estimation and application development
• Perform problem analysis, debugging, and troubleshooting
• Unit tests all development
• Hold code reviews and participate in code reviews by other team members or vendors
• Communicate company values, beliefs and norms to team members