Account Manager
Great Place To Work
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Salary
💰 $60,348 - $79,207 per year
About the role
- Responds to incoming member needs by gathering appropriate information, setting expectations, and managing the process to completion
- Works with appropriate stakeholders (internal and external) to complete member service requirements
- Keeps member informed about the progress of requests as appropriate
- Informs appropriate stakeholders about changes so that all aspects of the account that are impacted can respond accordingly
- Informs members as to outcome of requests as appropriate
- Manages incoming mail and faxes
- Strives to improve healthcare industry knowledge and product knowledge
- Works to improve knowledge of TDCIS services and presentation skills
- Works to improve sales and customer relationship skills
- Markets risk internally and to third parties for Hunter
- Reviews upcoming renewals to determine how to proceed and if exceptions to be made for individual policies
- Works with appropriate stakeholders to process renewals according to company guidelines
- Assures that no assigned policies have lapsed by confirming status as renewed, cancelled or nonrenewed
- Assures that appropriate contact has been made with accounts and other stakeholders about their renewals
- Participates in product initiatives and sales programs
Requirements
- Bachelor's degree or equivalent combination of education and experience required
- Advanced insurance education is a plus
- P&C License is a plus
- Two (2) years in agency operations, insurance prospecting sales, and client service
- Ability to think independently and self-manage with minimal oversight
- Excellent telephone, oral and written communication skills
- Proven skill to sell product effectively
- Ability to coordinate multiple tasks and meet deadlines
- Ability to work with diverse personalities and individuals at all levels
- Ability to use a personal computer to create letters, memos, reports and moderately complex spreadsheets
- Ability to write reports and business correspondence
- Ability to effectively present information and respond to questions from groups of managers, clients, and customers
- Ability to calculate figures such as discounts, interest, commissions, proportions, percentages
- Ability to apply concepts of basic algebra
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form
Benefits
- Competitive compensation
- Incentive bonus plan
- Outstanding career opportunities
- Exceptional work environment
- Medical leave
- Family leave
- Bereavement leave
- Same-sex domestic partner benefits
- Short- and long-term disability programs
- Employee assistance program
- Health insurance
- Dental insurance
- Vision insurance
- Health and dependent care tax-free spending accounts with company match
- 401(k) and Roth IRA with company match
- Paid vacation
- Paid sick days
- Paid personal days
- 12 paid holidays per year
- Life insurance
- Travel insurance
- Tax-free commuter benefits
- In-person and online learning opportunities
- Cross-function career opportunities
- Business casual work environment
- Time off to volunteer
- Matching donations to qualifying nonprofit organizations
- Company-sponsored participation at nonprofit events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance prospecting salesclient servicesales skillsreport writingdata analysisbasic algebraspreadsheets
Soft Skills
independent thinkingself-managementcommunication skillstask coordinationdeadline managementinterpersonal skillspresentation skills
Certifications
Bachelor's degreeP&C License