Great Place To Work UK

Social Media Manager

• Shoot, edit, and optimise video content that stops scrollers and converts viewers into customers
• Be the creative force behind high-performing social media ads
• Work directly with the Creative Strategist and Producer
• Produce content from concept through to final delivery, collaborating with the production team
• Create multiple asset variations for A/B testing across platforms
• Apply motion graphics, transitions, and on-screen text to videos
• Optimise videos for TikTok, Meta, YouTube and other platforms
• Maintain awareness of social media video trends and performance best practices

Social Media Content Creator

Customer Support

• Handle customer inquiries via live chat, phone, and email
• Provide assistance with product information, order tracking, and returns
• Deliver outstanding customer service and resolve issues
• Maintain accurate records of customer interactions and transactions in CRM
• Work closely with sales and operational teams to address customer concerns and escalate when needed
• Provide feedback to management on recurring issues and customer suggestions
• Follow a part-time two-week rotating rota (30.5 hours/week) with required weekend shifts on rotation
• Temporary position until end of January 2026
• Hybrid working (office presence and remote shifts)

Social Media Content Creator

Customer Service Advisor