Technical Support Specialist
Great Minds
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Washington • United States
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Salary
💰 $52,000 - $61,000 per year
Job Level
About the role
- Analyze customer order data to manage and track the fulfillment process of Great Minds’ digital products.
- Strategize with school and district administration on the best rostering and integration solution to meet their objectives and support them with responses to technical questions.
- Act as a liaison between school district representatives, the Sales team, the Success team, broader Technical Support and Escalations team, and the Product and Development teams to communicate current implementation options and requests for future enhancements.
- Identify and report trending digital errors and issues to the appropriate Great Minds team(s) to prevent disruption of digital services.
- Maintain knowledge of product functionality and capabilities along with industry standards and common practices for user management and inter-operability.
- Analyze support ticket data and/or product usage data and develop visual representations to identify trends and recommend improvements.
Requirements
- Minimum of 1 year of experience in a technical support or account management role in educational technology
- Familiarity with K-12 rostering, SIS and LMS solutions
- Excellent writing and communication skills
- Excellent critical thinking and problem-solving abilities
- Ability to effectively multi-task in a fast-paced environment
- Bachelor's degree.
Benefits
- Health insurance
- Professional development
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysistechnical supportaccount managementvisual representationtrend identification
Soft Skills
writing skillscommunication skillscritical thinkingproblem-solvingmulti-tasking
Certifications
Bachelor's degree