Great Minds

Seasonal Operations Support Specialist – Strategic Accounts

Great Minds

full-time

Posted on:

Location Type: Remote

Location: District of Columbia • United States

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Salary

💰 $25 per hour

About the role

  • Monitors exceptions reporting and promptly communicate any anomalies to the Senior Manager, Operations-Strategic Accounts.
  • Tracks key operational metrics and service level agreements (SLAs).
  • Demonstrates proactive problem-solving skills and the ability to troubleshoot data-related issues independently.
  • Escalates any issues as required to the Senior Manager, Operations-Strategic Accounts.
  • Accurately enter and manage data into Salesforce.
  • Applies basic analytical skills to interpret data and identify trends and insights.
  • Develops and maintains routine and ad-hoc reports using tools such as Excel, Salesforce, Power BI, etc.
  • Actively engages in relevant team meetings, providing input, insights, and recommendations.

Requirements

  • Strong attention to detail and accuracy.
  • Proficiency in Microsoft Office and data management software.
  • Ability to work with large datasets and analyze complex data.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, both verbal and written.
  • Ability to work in a fast-paced environment while managing multiple tasks and demands.
  • Capacity to work independently and in a collaborative environment.
  • Experience with Salesforce is preferred, not required.
  • Bachelor’s Degree
Benefits
  • New employees will be required to successfully complete a background check.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementdata analysisanalytical skillsreportingSalesforceExcelPower BIproblem-solvingdata interpretationmetrics tracking
Soft Skills
attention to detailcommunication skillsindependencecollaborationproactive problem-solvingtime managementadaptabilityinput and insights contributiontroubleshootingfast-paced environment
Certifications
Bachelor’s Degree