Senior Business Systems Analyst, Analytics
Gray
full-time
Posted on:
Location: Kentucky • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
AzureCyber Security
About the role
- Serve as an ambassador by helping internal customers manage the system(s) and assists with the current processes and data analysis
- Work with other business systems analysts and the supported team to improve system(s) use and business operations
- Interpret the data and develop solutions and processes that provide value for the business
- Collaborate with leadership and the supported team to identify system improvements and enhancements, and requirements; recommend and implement solutions
- Gather and define business requirements and process improvements
- Manage project development operations in the system of record (Azure DevOps) and engage with stakeholders on project milestones
- Assist with building dashboards in Business Intelligence environment regarding various operations metrics
- Compile data reports, summaries and logs for the supported team
- Provide technical support, troubleshooting, and guidance to system users
- Foster a working relationship with vendor(s) and work with vendor system support to resolve questions and issues
- Maintain permissions, access, personalization, and similar system operations and settings for system users
- Train new and existing users of the systems; create/maintain users manuals to support training efforts
- Ensure system compliance with data security and privacy requirements to protect team member data
- Research and participate in the software community to resolve issues where answers are unknown and implement solutions
- Maintain knowledge of trends and developments in software providers, vendors, and technology
- Perform other duties as required
Requirements
- BS/BA in Computer Science, Business, Project Management, Finance, Accounting, Marketing, Sales, or related field; or equivalent combination of education and experience
- Minimum 8 years business systems analyst experience
- Technical project management and team coordination experience
- Technically savvy with an understanding of database concepts, functional software setups, cybersecurity, and business processes
- Must be well organized, efficient, results and detail-oriented, and able to work independently as well as a member of a team
- Strong people skills; ability to interact and collaborate with all levels across the organization.
- Strong written and verbal communication skills
- Excellent in writing effective documentation including but not limited to requirements, process flow maps, and use cases
- Ability to manage and prioritize multiple initiatives simultaneously
- Effective change management skills, analytical skills & process orientation
- Must have ability to educate their coworkers, have patience and the capability to support end-users
- Previous experience training end-users in the use of applications and processes is preferred
- Agile/Scrum experience preferred
- Energetic, self-motivated and enjoys a team environment; passion for collaboration and professional development