Gravyty

Software Engineer

• Manage and mentor a cross-functional team of engineers, fostering a culture of innovation in AI-powered automation and student success initiatives.
• Provide technical guidance, sprint planning support, and career development for engineers while ensuring delivery against the product roadmap.
• Oversee the end-to-end development of the Ivy & Ocelot platform, ensuring the delivery of a comprehensive, data-driven engagement tool.
• Lead the engineering efforts to maintain a unified chat inbox that manages interactions across SMS, WhatsApp, Email, and Telephony.
• Ensure robust, secure integrations with major campus systems, including Student Information Systems (SIS), Learning Management Systems (LMS), and CRMs.
• Drive the team toward maximizing institutional ROI by automating routine inquiries and reducing administrative burdens for staff.
• Maintain strict adherence to compliance standards, including SOC2 Type 2, FERPA, GDPR, and HIPAA.

Director, Engineering

Administration

• Execute the technical setup of Gainsight features including Data Designer, Rules Engine, Journey Orchestrator, and Health Scorecards.
• Manage data ingestion from Salesforce and external sources.
• Perform data cleaning and mapping to ensure 100% data integrity.
• Build multi-step, automated email programs in Journey Orchestrator, including participant logic, token mapping, and multi-variant testing.
• Develop sophisticated dashboards and reports that provide 'at-a-glance' visibility into customer health and OKR progress.
• Proactively monitor rule success/failure logs, fix broken syncs, and optimize existing rules for better platform performance.
• Maintain documentation of the technical builds and logic flows created so the CS Ops team understands the 'why' behind the 'how.'

Director, Engineering

Certified Gainsight Administrator