Gravyty

Customer Success Manager

• Build and maintain strong relationships with university leaders
• Serve as the primary point of contact for customer alignment
• Act as the voice of the customer internally
• Develop tailored success plans and monitor health metrics
• Drive customer renewals by demonstrating ROI
• Track and report on KPIs and present outcomes to stakeholders
• Collaborate with Marketing on customer success stories

Enterprise Customer Success Manager

Software Engineer

• Manage and mentor a cross-functional team of engineers, fostering a culture of innovation in AI-powered automation and student success initiatives.
• Provide technical guidance, sprint planning support, and career development for engineers while ensuring delivery against the product roadmap.
• Oversee the end-to-end development of the Ivy & Ocelot platform, ensuring the delivery of a comprehensive, data-driven engagement tool.
• Lead the engineering efforts to maintain a unified chat inbox that manages interactions across SMS, WhatsApp, Email and Phone.
• Ensure robust, secure integrations with major campus systems, including Student Information Systems (SIS), Learning Management Systems (LMS), and CRMs.
• Drive the team toward maximizing institutional ROI by automating routine inquiries and reducing administrative burdens for staff.
• Maintain strict adherence to compliance standards, including SOC2 Type 2, FERPA, GDPR, and HIPAA.

Engineering Manager

• Lead, coach, and develop a high-performing Mid-Market Customer Success team
• Evolve the current SMB framework into a Mid-Market model
• Track and report on team-wide metrics for overall portfolio health
• Refine success plans and workflows to provide best-in-class guidance
• Directly manage a portfolio of accounts with proactive engagement
• Lead renewals, identify expansion opportunities, and maximize customer lifetime value

Manager, Mid-Market Customer Success

AI Engineer

• Spend most of your time architecting and writing production-ready code for core AI engagement features across Gravyty’s platforms
• Lead the AI team to oversee project delivery, ensuring high standards of quality, efficiency, and operational excellence
• Provide expert-level code reviews and mentor junior engineers to foster a culture of technical excellence within the ML team
• Lead the planning and coordination of AI projects across all product lines, ensuring alignment with institutional needs for recruitment, retention, and career readiness
• Build and optimize Retrieval-augmented generation (RAG) systems and agentic workflows to deliver personalized user support
• Oversee the deployment of MLOps systems to ensure the reliability and scalability of virtual assistants and predictive analytics tools
• Ensure all AI features comply with enterprise-grade encryption and standards such as SOC2 Type 2, FERPA, GDPR, and HIPAA.

AI Engineer, Team Lead

Account Manager

• Own the strategy, planning, and execution of 30+ annual events across North America, including large trade shows, regional events, field activations, micro-events, and an owned virtual conference
• Develop and evolve the event and field marketing strategy aligned with revenue goals, go-to-market priorities, product focus, and brand awareness objectives
• Serve as the central owner of event strategy and execution, partnering cross-functionally with Sales, Marketing, Product, Customer Success, and Executive Leadership
• Align audiences, messaging, and experiences with target personas, priority accounts, and regional sales initiatives
• Allocate and manage event budgets, resources, vendors, contracts, and timelines to maximize impact and ROI
• Evaluate and pursue new event opportunities, partnerships, and market presence to support growth and competitive positioning
• Define success metrics and forecast event-influenced pipeline; track performance across the funnel using Salesforce and HubSpot
• Partner closely with Sales to ensure strong pre- and post-event execution, including lead follow-up, meeting outcomes, pipeline progression, and deal acceleration
• Monitor program ROI and pipeline contribution to inform ongoing investment decisions and program optimization
• Present program performance, forecasts, and strategic recommendations to senior leadership
• Develop high-touch executive experiences for Director- through C-level audiences to accelerate relationships and deal progression
• Own content and speaker strategy for industry and owned events, emphasizing customer storytelling and thought leadership
• Manage and mentor a Webinars & Campaigns Manager, ensuring alignment between digital and in-person engagement
• Partner with the CEO and wider executive and go to market teams to lead key strategic partnerships and execute joint marketing initiatives to expand brand reach and pipeline impact (~10% of your time)
• Maintain relationships with top 5-7 integration partners (CRM, SIS, ERP, LMS) including maintaining contractual partners relationship programs, activating co-marketing opportunities, and ensuring awareness across Gravyty of how to leverage being in the partner networks of major ed tech companies.

Enterprise Customer Success Manager

Engineering Manager

Manager, Mid-Market Customer Success

AI Engineer, Team Lead

Director, Events & Partnerships