Event Manager
Gravity Media
contract
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $130,000 - $156,000 per year
About the role
- Oversee all FOH activities at the venue, ensuring smooth entry, seating, crowd flow, and overall audience experience throughout the event.
- Develop FOH operational plans, staffing schedules, run-of-show integration, and audience management procedures ahead of the event.
- Ensure fans have a positive, engaging, and safe experience by coordinating the integration of fan activations onsite.
- Implement crowd management plans, monitor audience flow, and coordinate with the client's security lead, venue security and safety teams to maintain a safe environment.
- Oversee fan zones and interactive areas within the venue.
- Collaborate with key stakeholders, including publishing, producers, and production teams, to ensure load-in schedules align with the main show timelines.
- Collaborate with venues and FOH vendors responsible for ticketing, merchandise, fan experiences, and venue services to ensure seamless audience-facing operations.
- Oversee the Ticketing Manager to ensure deadlines are met, group allocations are fulfilled, and the ticketing platform aligns with overall ticketing strategy.
- Collaborate closely with producers, production, broadcast teams, tournament operations, venue management, and publishing teams to align FOH operations with show and competition requirements.
- Review credential requirements and align with the security team on zone classifications.
- Act as the primary escalation point for audience-related issues, resolving problems quickly while maintaining a high standard of customer service.
- Ensure FOH operations comply with venue policies, safety regulations, and accessibility standards for all attendees.
- Own and manage the budget for FOH operations, including forecasting, planning, and tracking expenses related to staffing, vendors, fan experiences, and audience services.
- Track operational performance, providing post-event reports and recommendations for future improvements.
Requirements
- 8+ years of experience in live event management, venue operations, or front-of-house operations, preferably within esports, sports, entertainment, or large-scale live events.
- Proven experience managing audience-facing operations at live events, including crowd flow, guest services, ticketing operations, and fan engagement.
- Experience working with venues and third-party vendors, including managing operational partners responsible for staffing, guest services, and security.
- Demonstrated ability to plan and execute complex live events, managing both advance planning and on-site operations.
- Experience managing event budgets, including forecasting, cost tracking, and post-event reconciliation.
- Strong project management and organizational skills, with the ability to manage multiple priorities and timelines simultaneously.
- Excellent cross-functional communication skills with experience collaborating with production teams, venue partners, vendors, and senior stakeholders.
- Knowledge of crowd management, safety planning, and accessibility standards for live events.
- Ability to problem-solve quickly in a fast-paced live event environment and make sound operational decisions under pressure.
- Willingness and ability to travel frequently and work non-traditional hours, including evenings, weekends, and holidays during event periods.
- Familiarity with esports, gaming communities, or live broadcast environments is strongly preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
live event managementvenue operationsfront-of-house operationscrowd managementguest servicesticketing operationsevent budgetingproject managementsafety planningaccessibility standards
Soft Skills
organizational skillscross-functional communicationproblem-solvingability to manage multiple prioritiesdecision-making under pressurecustomer servicecollaborationstakeholder managementadaptabilitytime management