Gravity Media

Events

• Oversee all FOH activities at the venue, ensuring smooth entry, seating, crowd flow, and overall audience experience throughout the event.
• Develop FOH operational plans, staffing schedules, run-of-show integration, and audience management procedures ahead of the event.
• Ensure fans have a positive, engaging, and safe experience by coordinating the integration of fan activations onsite.
• Implement crowd management plans, monitor audience flow, and coordinate with the client's security lead, venue security and safety teams to maintain a safe environment.
• Oversee fan zones and interactive areas within the venue.
• Collaborate with key stakeholders, including publishing, producers, and production teams, to ensure load-in schedules align with the main show timelines.
• Collaborate with venues and FOH vendors responsible for ticketing, merchandise, fan experiences, and venue services to ensure seamless audience-facing operations.
• Oversee the Ticketing Manager to ensure deadlines are met, group allocations are fulfilled, and the ticketing platform aligns with overall ticketing strategy.
• Collaborate closely with producers, production, broadcast teams, tournament operations, venue management, and publishing teams to align FOH operations with show and competition requirements.
• Review credential requirements and align with the security team on zone classifications.
• Act as the primary escalation point for audience-related issues, resolving problems quickly while maintaining a high standard of customer service.
• Ensure FOH operations comply with venue policies, safety regulations, and accessibility standards for all attendees.
• Own and manage the budget for FOH operations, including forecasting, planning, and tracking expenses related to staffing, vendors, fan experiences, and audience services.
• Track operational performance, providing post-event reports and recommendations for future improvements.

Event Manager