Gravity Global

AI & Automation Project Manager

Gravity Global

full-time

Posted on:

Location Type: Hybrid

Location: Nha Trang • Vietnam

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About the role

  • Receive and analyze requests related to AI, automation, and productivity improvement from internal teams.
  • Deeply understand business processes, workflows, and operational challenges across departments (e.g. Operations, Marketing, Sales, Finance, HR, PM, etc.).
  • Identify inefficiencies, bottlenecks, repetitive tasks, and opportunities where AI or automation can add value.
  • Work closely with team members, team leads, and department heads to gather insights, clarify pain points, and validate requirements.
  • Facilitate workshops, interviews, or working sessions to map current-state and future-state workflows.
  • Document business requirements, workflows, user journeys, and success metrics in a clear and structured way.
  • Translate business needs into well-defined problem statements, use cases, and functional requirements for AI/Automation teams.
  • Collaborate with AI/Automation engineers to assess feasibility, complexity, risks, and expected impact.
  • Own end-to-end project management for AI/Automation initiatives, from discovery to delivery.
  • Define project scope, milestones, releases, timelines, and dependencies.
  • Manage priorities across multiple projects and ensure alignment with business goals.
  • Coordinate internal communication, progress updates, and release planning.
  • Ensure delivered solutions (tools, pipelines, automations, internal systems, etc.) meet business expectations and drive measurable productivity gains.
  • Track project outcomes and measure impact (time saved, cost reduction, productivity improvement, quality improvement, etc.).
  • Support change management, documentation, and internal adoption of new tools or automated workflows.
  • Continuously identify new AI/automation opportunities across the organisation.

Requirements

  • Experience as a project manager on cross-functional projects
  • Strong understanding of process optimization, workflow design, and automation concepts.
  • Strong analytical and problem-solving skills; able to structure ambiguous requests into actionable plans.
  • Excellent English communication skills (spoken and written) with international stakeholders.
  • Strong documentation, presentation, and stakeholder management skills.
  • Comfortable with ambiguity and evolving requirements in a fast-paced environment.
  • Proficient with collaboration/project tools (e.g., Asana, MS Teams, Zoom).
  • Agile mindset with iterative delivery and continuous feedback. | Business justification.
Benefits
  • While specific benefits may vary by region due to cultural norms, all team members at Gravity Global can expect a supportive, inclusive, and rewarding environment designed to help you do your best work and grow your career.
  • **Key aspects of being part of the Gravity Global community:**
  • - 💰 **Competitive Reward & Pay – **we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
  • - 🚀 **Career Growth & Development – **we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
  • - 🤝 **Collaboration – **be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
  • - 🎓 **Professional Development – **we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
  • - 🌴 **Work-Life Balance – **while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
  • - 🎉 **Community & Recognition – **we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme.
  • - 👨‍👩‍👧 **Family Support – **we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
  • - 🌱 **Purpose & Belonging – **we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process optimizationworkflow designautomation conceptsproject managementanalytical skillsproblem-solving skillsdocumentationpresentation skillsstakeholder managementchange management
Soft skills
communication skillscollaborationadaptabilityorganizational skillsleadershipcritical thinkingattention to detailtime managementinterpersonal skillsability to work under pressure