Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
Prioritising issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
Being innovative within the team and with customers to help improve processes and tools

Requirements

3+ years of relevant experience in a previous hands-on Level 2 Technical Support
2+ years of experience with REST and RESTful APIs
Eager learner, ready to dig into many technical areas
Networking/web architectures including HTTP
Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
Experience with Access Management products, Identity Providers, OAuth2 protocol, JSON Web Token standard
Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
Experience with trace analysis, debugging, and JVM troubleshooting is a plus

Benefits

Excellent medical coverage to keep your body and mind healthy
Pension or 401k program options for all locations
25 days holiday/vacation in addition to in-country national holidays as well
3 mental health days per year with an allowance toward a mood-boosting activity of your choice
Birthday off to celebrate your day
Learn and grow with our professional development allowance to be used to benefit your career
Quarterly outings and an annual off-sites in exciting locations!
Hybrid work culture
Endless growth opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Level 2 Technical SupportRESTRESTful APIsNetworkingHTTPDockerKubernetesAWSGCPAzure

Soft Skills

collaborationprioritizationcustomer serviceinnovationdocumentation