Graves & Co.

Customer Support

• Provide quality and efficient customer service to customers through daily management of a team.
• Motivating, recognizing, rewarding, coaching, counseling, training, and problem solving.
• Keeping management updated on team performance.
• Work with the supervisor to ensure success of CX initiative.
• Handle high-priority accounts and inventory management.
• Give constant direction to team members and observe performance.
• Manage customer complaints and attend customer events.
• Lead team meetings and communicate objectives effectively.

Customer Experience Lead