Grapefruit Health

VP/SVP of Clinical Services

Grapefruit Health

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $120,000 - $160,000 per year

Job Level

Lead

About the role

  • Manage direct reports and maintain the hiring process for any internal (non-student) team members
  • Scale processes for reviewing clinical student applicants for potential employment
  • Hire clinical students based on the needs of current and future outreach programs. This can be hundreds at a time.
  • Guide students through the onboarding process, which entails multiple platforms. Find ways to automate this
  • Management of the clinical education Learning Management System (LMS), which includes building, maintaining, selecting, scaling, and recording educational materials
  • Scale and maintain communication with students for any updates and changes to the programs they are performing within
  • Perform all compensation functions for all students including audits and payroll
  • Ensure our proprietary technologies are clinically relevant and safe
  • For our new Clinical Communication Training application, design new modules and join meetings with academic leadership from clinical programs
  • Be our thought leader on how this training can contribute towards students receiving school credit hours for completion of modules
  • Identify and implement improvements for our current care gap closure services, including workflows and call scripts
  • Identify new care gap closure opportunities with new and existing clients
  • Review documentation for errors. Develop and scale plans to mitigate errors and improve the workforce’s documentation
  • Own the quality assurance process by managing individuals who perform the reviews and completing reviews yourself.
  • Assist in the development and ongoing optimization of new automated review tools.
  • Maintain and optimize student performance dashboards
  • Sustain a consistent process for coaching and addressing performance issues
  • Manage the internal ticketing system to manage any issues experienced on the Grove, our internal software for performing Care Gap Closure
  • Ensure students are compliant with data security standards (HITRUST, SOC2, and HIPAA)
  • Manage access control for internal systems for students
  • Maintain Mobile Device Management (MDM) platform to ensure settings meet the standards for HITRUST, SOC2, and HIPAA
  • Participate in the survey process of HITRUST, SOC2, and HIPAA
  • Work within Vanta to maintain relevant system compliance
  • Be a voice on social media, representing yourself as an expert
  • Work with marketing team to find speaking engagements at conferences, with a focus on themes like clinical education, quality, and more.
  • Everyone sells here. You will be asked to join sales call and marketing meetings as needed.

Requirements

  • Bachelor's in Nursing (BSN) min, ideally MSN or APN. Will consider other clinical licensure, but up-to-date licensure is required.
  • 8+ years of combined experience in nursing and clinical leadership required
  • 2+ years of care gap closure/HEDIS/STARs experience required
  • 2+ years of scaling national healthcare programs
  • Wildly versatile and resilient - can handle last minute travel, work inconsistent hours with some weeks hitting over 60 hrs/wk.
  • Incredible communicator both internally and externally. Knows how to ask for help and proactively requests support as needed
  • You have called thousands of patients in your career and are an expert with telephonic communication
  • Once you master the current scope, you are super proactive and spend time thinking critically about how to grow the business in the most interesting ways
  • Has an understanding of venture capital backed businesses and how they operate.
Benefits
  • Health/Dental benefits for employee plus family members
  • Generous 401k
  • Remote-first work environment
  • Incredible career acceleration and exposure!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical educationcare gap closureHEDISSTARsonboarding processquality assurancedata security standardsMobile Device Managementautomated review toolsperformance dashboards
Soft Skills
communicationleadershipproblem-solvingproactivityresiliencecritical thinkingcoachingteam managementadaptabilitycustomer service
Certifications
Bachelor's in Nursing (BSN)Master's in Nursing (MSN)Advanced Practice Nurse (APN) licensureclinical licensureHITRUST complianceSOC2 complianceHIPAA compliance