grape insurance

Customer Success Manager

grape insurance

full-time

Posted on:

Location Type: Hybrid

Location: Zürich • 🇨🇭 Switzerland

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Job Level

Mid-LevelSenior

About the role

  • Ensure the success and satisfaction of customers using our digital platform.
  • Support customer onboarding and training.
  • Manage customer relationships and coordinate internal customer-related matters.
  • Collaborate with cross-functional teams to improve the customer experience.
  • Develop and implement tailored Customer Success plans.
  • Deliver trainings and workshops to maximize customer value.

Requirements

  • 4+ years of experience in a Customer Success or Account Management role.
  • Bonus: Experience supporting clients in the insurance industry.
  • Familiarity with CRM software and tools.
  • Strong problem-solving skills.
  • Ability to work independently and as part of a team.
  • Team-player mentality.
  • Excellent written and verbal communication skills.
  • Fluent in German and English (French is a plus).
Benefits
  • Motivating work environment: Join a committed team and an environment that encourages ownership.
  • Hybrid setup: Benefit from the flexibility of our hybrid working model.
  • Home-office allowance: CHF 200.– for your home office.
  • Internet allowance: Monthly subsidy for internet costs.
  • Flexible working hours.
  • Learning budget: Annual budget of CHF 1,500 for professional development.
  • Well-being: Supportive environment with mental-health sessions.
  • Team events: Monthly inspiring events.
  • Team retreats: Twice-yearly team trips.
  • Travel & commuting: Coverage of the SBB half-fare travel card (Halbtax).
  • Paid vacation: 27 paid vacation days per year.
  • Wellness budget: Flexible budget for individual well-being.
  • Parental and adoption leave: Additional days off for family phases.
  • Digital nomad option: Opportunity to work from abroad after 3 years.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
problem-solvingteam-player mentalityexcellent written communicationexcellent verbal communicationability to work independentlyability to work as part of a team
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