Ensure the success and satisfaction of customers using our digital platform.
Support customer onboarding and training.
Manage customer relationships and coordinate internal customer-related matters.
Collaborate with cross-functional teams to improve the customer experience.
Develop and implement tailored Customer Success plans.
Deliver trainings and workshops to maximize customer value.
Requirements
4+ years of experience in a Customer Success or Account Management role.
Bonus: Experience supporting clients in the insurance industry.
Familiarity with CRM software and tools.
Strong problem-solving skills.
Ability to work independently and as part of a team.
Team-player mentality.
Excellent written and verbal communication skills.
Fluent in German and English (French is a plus).
Benefits
Motivating work environment: Join a committed team and an environment that encourages ownership.
Hybrid setup: Benefit from the flexibility of our hybrid working model.
Home-office allowance: CHF 200.– for your home office.
Internet allowance: Monthly subsidy for internet costs.
Flexible working hours.
Learning budget: Annual budget of CHF 1,500 for professional development.
Well-being: Supportive environment with mental-health sessions.
Team events: Monthly inspiring events.
Team retreats: Twice-yearly team trips.
Travel & commuting: Coverage of the SBB half-fare travel card (Halbtax).
Paid vacation: 27 paid vacation days per year.
Wellness budget: Flexible budget for individual well-being.
Parental and adoption leave: Additional days off for family phases.
Digital nomad option: Opportunity to work from abroad after 3 years.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem-solvingteam-player mentalityexcellent written communicationexcellent verbal communicationability to work independentlyability to work as part of a team